Associate Director of Housing Services

About the role

The Associate Director of Housing contributes to AHF by providing managerial oversight of Care Management programs and contracts. This position requires a strong understanding of Ryan White program, HOPWA, HUD, and thorough knowledge of program guidelines, service deliverables, and available resources.

Responsibilities

• Collaborate with the Regional team, the Leadership Team, and Healthcare Center staff to ensure all staff understand operational processes, deliverables, and performance goals of the Care Management Division and Ryan White program.
• Provide guidance and operational support to your team, monitor and analyze productivity and performance reports, and identify trends, best practices, and challenges.
• Conduct regular one-on-one meetings with Managers and staff to gain insight into barriers and challenges.
• Foster collaboration across AHF to ensure seamless service delivery and adherence to organizational standards.
• Serve within the Permanent Supportive Housing and different housing programs available per contract, supporting managers, staff, and clients referred through the Housing continuum of care.
• Facilitate access to housing and supportive services by identifying client and staff needs, developing individualized service plans, and conducting regular follow-ups to ensure progress and retention.
• Work with partner agencies to coordinate care, remove barriers to housing, and provide targeted referrals for behavioral health, medical, financial, and social services.
• Enhance the reputation of AHF by providing consistent, field-based support to residents enrolled across all available housing programs.
• Oversight each program to ensure compliance with approved caseloads, delivery of required services, and completion of mandated monthly in-home visits.
• Maintain monitoring of housing stability, identify emerging client needs, and ensure timely referrals to appropriate resources.
• Regularly participate in coordination meetings with Housing staff and partner agencies to align care strategies and maintain adherence to Housing and HOPWA standards of care.
• Cultivate relationships with external service providers, identifying opportunities to establish formal partnerships through memorandums of understanding (MOUs).
• Be a passionate advocate for AHF's top initiatives, ensuring the AHF Core Values and Mission stay top of mind with all that you do.

Requirements

• BS/BA in Social Work, or other social service field with two (2) years of direct service delivery.
• Familiarity with housing case management.
• Familiarity with housing systems and procedures.
• Ability to travel to the regions up to 50% of the time.