Associate Manager, Housing Services

Responsibilities

• Executes undergraduate housing assignments for the academic year and summer housing periods in accordance with established allocation strategies, timelines, and policies
• Supports room selection, assignment updates, reassignments, cancellations, and interim housing processes under the direction of the Assistant Director
• Prepares and processes assignment-related updates in StarRez, ensuring accuracy of placements, billing indicators, and contract status
• Affords assistance with conference and special group of housing assignments as needed, including coordination of rosters, occupancy details, and timelines
• Identifies discrepancies or issues within assignment data and escalates appropriately for review and resolution
• Captures and processes administrative aspects of hiring casual and temporary staff, including scheduling interviews, managing candidate scoring documentation, and preparing hiring materials for processing
• Serves as an administrative partner for onboarding logistics and administrative documentation for new casual and temporary staff
• Affords administrative support related to assignment-related communication, tracking, and reporting
• Supports the ongoing organization, review, and maintenance of Housing Services documentation on the departmental intranet
• Affords assistance with annual and cyclical reviews of assignment-related processes to ensure accuracy and relevance
• Supports the Assistant Director in maintaining alignment between documented processes and day-to-day operational practices
• Assists with coordination of service-related inspections and documentation related to health and safety requirements
• Supports tracking and organization of inspection records, follow-ups, and compliance-related documentation
• Coordinates with Guest Services, Facilities, and other partners as needed to ensure service-related documentation is complete and accessible
• Supports administrative coordination during move-in, move-out, and other peak operational periods requiring administrative coordination
• Assists the Assistant Director with upkeep, maintenance, and administrative tracking of the Housing Assignments Roadmap
• Serves as a resource for special projects related to process improvement, documentation refinement, and administrative efficiency
• Participates in cross-functional meetings as assigned to support coordination and information flow across Housing Services
• Performs other duties as assigned in support of departmental priorities

Qualifications

• Bachelor’s degree required or equivalent experience
• Minimum of 2–4 years of experience in housing, student services, administrative operations, or a comparable environment
• Strong organizational, documentation, and coordination skills
• High attention to detail with the ability to manage multiple concurrent processes
• Experience working with administrative systems and databases (e.g., StarRez, Microsoft Office, Asana, intranet platforms)
• Strong written and verbal communication skills
• Ability to work on-site during peak periods, emergencies, weekends, and holidays as required