Housing Services Manager

About the role

This position is a Grant Funded position set to end on May 31, 2027, however a new application will be submitted this year, and we are confident that grant will be renewed. Position is 100% in-person and physical location is within the City of Phoenix HOPE VI Project/Emmett McLoughlin Community Training and Education Center.

What you'll do

• Provide comprehensive, resident-centered services that support individuals and families in addressing economic, educational, health, and social challenges while promoting long-term stability and self-sufficiency.
• Provide case management to identified families or individuals.
• Complete Standards for Success assessments on all identified participants; develop goals consistent with program parameters
• Develop and implement supportive service programming in collaboration with residents, management, and local community service providers.
• Maintain partnership with Coalition of Service Providers.
• Identify individuals who would benefit from services through on-going outreach.
• Monitor program outcomes and evaluate participant progress to ensure achievement of grant and organizational objectives.
• Assist in grant reporting and compliance activities.
• Participate in budget planning and resource management.
• Ensure accurate program documentation for audits and funding reviews.
• Provide residents with access to appropriate community resources and supportive services through effective coordination with community partners.
• Cookordinate the delivery of services with local human service providers.
• Maintain all necessary information regarding services to residents.
• Serve as a liaison with service providers and community agencies, upon request and/or authorization from the residents.
• Maintain a team-focused, positive working relationship with housing management without interfering with management duties.
• Provide case management and service coordination when appropriate and consultation with supervisor.
• Develop and maintain a resource directory for the community.
• Track client services, referrals, and educational activities in a timely, accurate manner in the Housing Supportive Services database.
• Cookordinate with Computer Lab/Career Center programming.
• Provide supervision to social work interns who may be assigned to this program.
• Other related duties as assigned.

Qualifications

• Two years of experience in social service programs or case management in a social service agency and an associate degree in social work, sociology, social services, or a related field or at least 60 college credits.
• A Bachelor or Master’s degree can account for experience.
• Intermediate computer proficiency using Microsoft Word.
• Working irregular hours, weekends, and evenings may be required for events.
• This position must meet fingerprint clearance card background check requirements.
• Bilingual (Spanish/English) Preferred

Preferred Qualifications

• Bachelor’s or Master’s Degree in social work, sociology, social services or related field
• Two years of experience determining eligibility for social services within a federally funded program.
• One year of experience providing crisis intervention services within a case management setting.
• Two years of experience providing social service information and referrals/resources.
• Two years of experience developing case plans in a case management setting.
• Two years of experience completing case note documentation.
• Two years of experience providing customer service to a diverse population.
• Experience with Housing programs.