Building Services Manager

About the opportunity

The Manager of Building Services is responsible for the daily oversight of custodial operations, mailroom services, employee office space support, and event set-up and tear-down.

Key Responsibilities

• Custodial Operations
• Lead daily custodial operations through a hands-on management approach, providing direct oversight, coaching, and operational support to staff.
• Serve as the primary operational leader for custodial services, including time in the field supporting staff, troubleshooting issues, and ensuring consistent service delivery across shifts, including intermittent after-hours and weekend support as needed.
• Ensure cleanliness and sanitation standards are met across public, exhibit, and back-of-house areas.
• Develop and implement cleaning schedules, supply inventory systems, and staffing plans.
• Cover special cleaning projects and exhibit turnovers in collaboration with internal departments.
• Support the Academy’s environmental goals by promoting green cleaning practices, reducing waste, and researching and suggesting new and updated operational practices.
• Grounds and Living Roof Maintenance (Contractor Coordination)
• Manage the Academy's landscaping operation, overseeing landscaping contractors.
• Serve as the primary Academy contact for the contracted landscape maintenance provider, which manages all day-to-day landscape and living roof maintenance.
• Oversee the vendor’s work on all exterior landscaped areas, including the living roof, ensuring quality, schedule adherence, and alignment with institutional priorities.
• Conduct site inspections and coordinate timely resolution of issues.
• Mailroom and Loading Dock Oversight
• Supervise mailroom staff members responsible for internal and external mail/package distribution.
• Ensure efficient and secure handling of incoming and outgoing deliveries.
• Cookordinate access of the loading dock for vendor deliveries, waste removal, and institutional logistics.
• Provide operational support for after-hours and weekend activities as needed.
• Maintenance oversight of all Academy copy machines
• Event Support
• Coordinate and supervise event furniture and equipment setups and teardowns for internal meetings, public programs, and rental events.
• Maintain inventory of event and move-related materials and ensure readiness for institutional use.
• Work closely with multiple Academy departments to ensure alignment with program needs and timelines.

Qualifications

• Experience leading hands-on service operations and frontline staff in a complex, public-facing environment.
• Strong management experience with a minimum of 5 years of experience in facilities services, custodial, grounds, in a museum, university, public institution, or similarly complex environment.
• Experience coordinating vendor contracts and holding external providers accountable for quality and performance.
• Strong organizational, communication, collaboration, and interpersonal skills.
• Ability to work independently, make decisions in a fast-paced environment, and respond to evening and weekend operational needs.

Physical Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Frequent lifting, carrying, pushing, pulling, climbing, standing, sitting, kneeling, walking, crawling, reaching, talking, and hearing.
• Work in high places from ladders, scaffolds, or lifts.
• Must be able to perform repetitive motions 75% of the time.
• Must be able to lift and carry up to 70 lbs.
• The job is performed under some temperature and humidity extremes

Compensation and Benefits

The salary range for this position is $105,000 - $115,000. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.

Schedule

Full-Time, 40 hours per week. Occasional after-hours or weekend support for events and maintenance activities.