Building Services Manager

About the BJCC

For over 50 years, the Birmingham-Jefferson Convention Complex (BJCC) has served as a premier entertainment destination attracting a broad array of events across a diverse collection of venues. Centrally located in the heart of Birmingham, Alabama’s Uptown Entertainment District, the BJCC campus includes Legacy Arena at the BJCC, Protective Stadium, BJCC Concert Hall, over 220,000 square feet of meeting & exhibition space, and City Walk BHAM, a 31-acre public outdoor space with a dog park, pickleball courts, skate park and much more. For more information visit www.bjcc.org.

Summary/Objective

The Building Services Manager is responsible for the strategic leadership, planning, administration and execution for all custodial, housekeeping and venue appearance operations across BJCC properties. Ensures venues are clean, safe and well maintained. Provides leadership for building services staff, while ensuring facilities consistently meet exceptional standards of cleanliness, safety, regulatory compliance and guest experience. Directs departmental budgets, staffing, inventory control and contract labor administration.

Essential Duties/Responsibilities

• Provide leadership and daily management of Building Services operations across all BJCC venues.
• Identifies, assigns and performs cleaning and janitorial tasks as required.
• Develop staffing plans and deployment strategies for events, changeovers and daily operations.
• Creates and maintains documented inspection logs and cleaning checklists.
• Develop and communicate departmental policies, SOPs, quality standards and inspection programs.
• Conduct routine facility inspections and implement corrective action plans.
• Develop departmental operating and capital budgets while monitoring expenditure.
• Administer service contracts, RFPs, vendor relationships and invoice reconciliation.
• Maintain inventory control for chemicals, supplies and equipment.
• Ensure compliance with OSHA, EPA, SDS, bloodborne pathogen, PPE and environmental regulations.
• Logistically plans operations associated with floor and carpet care, bathroom cleanliness, grounds care and overall building cleanliness consistent with the Convention Complex standards.
• Lead safety meetings, training and incident investigations for BJCC staff.
• Partner with Event Management, Operations, Public Safety and Facilities to support event readiness.
• Implement sustainability initiatives including waste reduction and recycling where practical.
• Recruit, hire, develop and retain high-performing employees.
• Demonstrated experience managing staffing contracts, including developing service specifications, monitoring vendor performance, administering service level agreements (SLAs), evaluating contractor compliance, and resolving performance issues appropriately.
• Administers service contract vendor relationship, including procurement, bid/RFP development assistance, contract implementation, monitoring, invoice reconciliation, and ongoing contract performance management.
• Proactively oversees