Housing Navigator

About the role

The Cal-AIM Housing Navigator works within the vision, mission, and philosophy of the agency. They report to the Cal-AIM Program Manager of Housing and are responsible for providing and delivering Community Supports housing services, collaborating with the local Continuum of Care (CoC) homeless services systems, Managed Care Plans (MCPs), and Enhanced Care Management (ECM) providers to provide quality services to members.

Responsibilities

• Works actively with the program's other team members to develop strategies for outreach to consumers who tend to isolate themselves.
• Demonstrates a commitment to consumer choice and empowerment.
• Demonstrates an ability to develop respectful interpersonal relationships with consumers while maintaining appropriate boundaries.
• Affords support to consumers with identifying, linking to and appropriately utilizing healthcare resources including the member's primary care physician as well as specialty care providers, dental care and vision care, if applicable.
• Affords support to members with linking to and utilizing education and employment services.
• Increases awareness and provide linkage to self-help programs and consumer advocacy organizations that promote recovery.
• Encourages and supports members' skills and talents.
• Participates in off-site presentations introducing the program to community partners and potential new consumers.
• Attends and participates in staff meetings on a regular basis to provide input towards program development and staff training.
• Attends and participates in scheduled supervision to provide or receive input towards program development and staff training.
• Exhibits a non-judgmental approach to effective listening maintaining, respectful eye contact and an appropriate level of engagement.
• Reports to work on time and maintains reliable and regular attendance.
• Models the agency's mission and core values in all communication and correspondence.
• Communicates effectively in a culturally competent manner with a diverse member population and promotes favorable interaction with managers, co-workers and others.
• Provides caregivers or other support system with information about the agency, process and procedures, and the various roles to assist them.
• Participates in continuous learning process as it relates to engaging consumers.
• Completes intakes and assessments to determine clients' housing needs, and identify clients requiring completion of HMIS CES Surveys.
• Mets with clients on a weekly basis to monitor and evaluate housing progression.
• Affords assistance with developing an individualized housing support plan based upon the housing assessment.
• Identifies and secures available resources to assist with subsidizing rent and identifying affordable housing options, including but not limited to: Evaluating the rental market, Networking with potential landlords to develop relationships and build housing stock, Assisting with housing applications, including gathering and compiling supporting documents, Assisting with applications for supportive and subsidized housing, Conduct pre-inspections of identified unit to ensure it meets Housing Quality Standards (HQS).
• Affords assistance with requesting security deposit assistance, and set up fees (ie; utility arrearages and deposits).
• Affords assistance with obtaining necessary household goods that ensure the access and safety of each individual client (ie; hospital beds, hoyer lifts, HVAC, and pest control services, etc.).
• Provides landlord/tenant mediation services to address issues and concerns, and help clients maintain their permanent housing.
• Educates clients on Landlord/Tenant rights.
• Maintains documentation of services provided as required by the program contract and Agency standards by completing service notes, documentation in HMIS and Salesforce; and completion of all required documents in accordance with HUD and funding source.
• Maintains housing charts in accordance with Agency and contractual requirements and guidelines.
• Conducts health & safety home visits, including unit habitability inspections.
• Early intervention services that identify potential behaviors that may jeopardize a client's housing, such as: late rental payments, hoarding, substance use, and other lease violations.
• Collaborates and provides linkage to community resources to prevent eviction when clients housing is potentially jeopardized.
• Affords assistance with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility, and support with SSI application process.

Qualifications

• High School Diploma or GED and four (4) or more years of relevant experience required; or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include; Knowledge of housing rights pertaining to homelessness, and low- and moderate- income housing Knowledge of Coordinated Entery Systems (CES), local Continuum of Care system, local housing authorities, and ability to create partnerships with local landlords, realtors, property management companies as an effort to build housing stock.
• Have training in Motivational Interviewing, Trauma Informed Care, Harm Reduction and other related trainings.
• Ability to work effectively and professionally with diverse communities.
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs.
• Work just as well independently as they do on a team.
• Exercise mature judgement, and are highly motivated, self-starting and proactive.
• Are excellent at communicating, whether in writing or verbally.
• Have a strong sense of prioritization and can coordinate multiple demands in a high-pressure environment.
• Must possess a valid California driver's license and maintain an insurable driving record under the agency's liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation, if applicable.
• Must know or quickly acquire extensive knowledge of local community resources.

Skills

• Knowledge of housing rights pertaining to homelessness, and low- and moderate- income housing
• Knowledge of Coordinated Entery Systems (CES), local Continuum of Care system, local housing authorities, and ability to create partnerships with local landlords, realtors, property management companies as an effort to build housing stock
• Training in Motivational Interviewing, Trauma Informed Care, Harm Reduction and other related trainings
• Ability to work effectively and professionally with diverse communities
• Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs
• Exercise mature judgement, and are highly motivated, self-starting and proactive
• Excellent communication skills, both in writing and verbally
• Strong sense of prioritization and coordination in a high-pressure environment
• Knowledge of local community resources

Benefits

We offer a robust benefits package which includes medical, dental, vision, and competitive time off plans. Benefits eligibility starts on day one. We also provide a 401K employer match up to 4%.*

Pay

The initial compensation for this position ranges from $28.48 to $35.02 per hour; depending on experience, location, and internal equity considerations.

Schedule

Monday through Friday, from 8:30am to 5pm.