Housing Navigator

Primary Responsibilities

• Provide timely navigation services for NAHC clients which include organizational intakes, service plan development, landlord/property management guidance, resource coordination, and efficient and timely case record maintenance.
• Adhere to the National Association of Social Workers' Code of Ethics which includes confidentiality and maintaining appropriate professional boundaries with clients.
• Apply motivational interviewing techniques (training will be provided), trauma-informed, culturally responsive, and strength-based care to assess the needs of clients and explore the housing support and services for which they are eligible.
• Follow internal guidelines to determine financial assistance needed to support families, including assistance in housing and more as services expand. Maintain and enter accurate records of services provided into internal systems and the regional Homeless Management Information System (HMIS) within 7 business days of providing services. Support with data reporting as necessary.
• Maintain comprehensive knowledge of housing systems, housing and non-housing resources, and service networks throughout the Denver Metro area and continuously expand expertise to effectively assist clients.
• Build and sustain relationships with landlords, property managers, and housing providers to increase access to housing opportunities for clients. Act as a trusted liaison between clients and housing providers by coordinating communication and advocating for clients’ needs to help create a smooth and successful housing search, move-in, and housing stability experience.
• Complete housing and other work-related training as needed to ensure optimal services to individuals engaged in services with NAHC.
• Participate in staff meetings, case coordination meetings, and inter-agency meetings as necessary.
• Collaborate with other agencies to provide high quality service and care coordination to our community when appropriate.
• Coincide with outreach events to share NAHC's programming and to connect with the community outside of the office.
• Other duties as assigned.

Core Qualifications

• Bachelor’s degree in human services, social work, psychology, or related field and/or relevant work experience in housing, homelessness services, human services, community-based work, or a related field. This experience may be gained through professional roles, education, lived experience, or a combination of these.
• Demonstrated experience working within, or building authentic relationships with, Native American, American Indian, Alaska Native communities, grounded in respect, accountability, and an understanding of community context.
• Strong communication skills, including maintaining respectful relationships with staff, partners, and community members.
• Strong organizational skills, including managing multiple priorities, tracking details, and supporting work that involves timelines, coordination, and documentation.
• Demonstrated commitment to equity, belonging, and cultural humility, including a willingness to learn from community members, intergenerational knowledge, and lived experience.

Practical Skills

• Proficiency with standard office and productivity tools (e.g., Microsoft 365, Google, email, calendars, and spreadsheets).
• Comfort working with case files, documentation, and basic data tracking in a housing or human services setting.
• Familiarity with the regional Homelessness Management Information System (HMIS) or similar client management systems, or the ability to learn and use required systems effectively.
• Ability to learn and adapt to new tools, systems, and processes.
• Strong attention to confidentiality and appropriate handling of sensitive client, staff, and organizational information.

Benefits

• Monthly health insurance premium reimbursement for individual plans
• Generous paid time off and separate sick leave
• 13 paid holidays
• Winter break at the end of the year for rest and well-being
• Professional learning opportunities
• Flexible, hybrid work environment

Native American Preference Policy

NAHC is an equal-opportunity employer. NAHC will provide preference in its employment practices to applicants who are members of federally recognized Native American tribes to the extent permitted or required by law. Applicants wishing to be considered under this Native American preference policy must provide a duly authorized certificate of tribal enrollment upon application. NAHC will also extend preference to individuals who self-identify with a federally recognized Native American tribe without certification or tribal enrollment.

Work Environment

NAHC positions are designed to support a hybrid work environment, with a mix of in-person and remote work. Staff are expected to work in person at the NAHC office and in community settings as needed to effectively carry out their roles, with flexibility for remote work when appropriate. Occasional local, in-state, or national travel may be required depending on the role.