Housing Manager

About the role

The Housing Manager oversees corporate and employee housing, ensuring compliance with federal, state, and local regulations. They lead a team, develop policies, and provide exceptional customer service.

Responsibilities

• Oversee corporate and employee housing and ensure compliance with all federal, state, and local regulations.
• Build and maintain positive relationships with community organizations and other stakeholders.
• Lead, inspire, and support a team of direct reports, providing clear direction, coaching, and daily oversight.
• Create, refine, and roll out policies and procedures that promote consistency, efficiency, and compliance.
• Maintain systems, data, and reporting tools to ensure accuracy, currentness, and audit-readiness.
• Identify areas of risk or opportunity and escalate trends with clear recommendations.
• Deliver exceptional customer service to residents, vendors, and internal departments.
• Partner with property operations teams to resolve resident concerns with empathy, urgency, and professionalism.
• Monitor program performance, identify trends, and prepare timely, insightful reports for leadership and key stakeholders.
• Stay informed on evolving housing laws, requirements, and best practices to ensure proactive compliance.
• Support ongoing departmental initiatives and assist with ad hoc projects as needed.
• Lead training and development efforts to grow team capability and support long-term talent development.
• Embody all Essex Values: act with integrity, care about what matters, lead at every level, do right with urgency, and seek fairness in all interactions.

Requirements

• 5+ years of experience managing a team, including full-cycle people leadership (hiring, staffing, development, performance management, corrective actions, and terminations).
• Strong proficiency in Excel and comfort working with data, analytics, and reporting.
• Experience with Yardi and Power BI strongly preferred.

Qualifications

• Ability to thrive in a fast-paced setting, manage multiple priorities, and adapt to shifting deadlines and business needs.
• Ability to work Monday through Friday with in-person office requirements.
• No travel required; work is primarily office-based.