Housing Manager

Responsibilities

• Review of hotel contracts to become knowledgeable on contract items throughout the event operations.
• Complete contract checklist by hotel, block breakdowns as defined in hotel contract and per the client request.
• Set-up housing portion of show in OneSystem+, our proprietary web-based tool. i.e. Hotel loads, building of all sub-blocks, amenity charts etc.
• Complete all welcome letters and rate verification forms and distribute them to the hotels within your event blocks.
• Confirm contracted hotels have access to Passkey. If not, direct them to passkey contact for access.
• Ensures rate verifications forms have been returned and signed prior to show opening.
• Establish incremental and cut-off dates, advise Contact Center, Accounting & IT (for web closings).
• Responsible for maximizing inventory for daily management of hotel blocks to ensure availability of sell through dates while recognizing any challenges with the block pattern.
• Communicate with the Housing Executive, Contact center and Sales on inventory challenges and or change in inventory needs.
• Create and update oversell reports, hotel contact information and hotel cutoff worksheets. Update oversell as it occurs keeping client and sales dialed in.
• Communicate with On Site Manager with regards to any oversell that has not washed prior to onsite operation.
• Manage inventory daily to ensure availability at all times. Secures additional inventory at block hotels and make all updates in One System Plus. Ensure all inventory needs are communicated and confirmed in writing with hotels.
• Secures additional inventory at contracted hotels and makes all updates in One System+. Ensure all inventory needs are communicated and confirmed in writing with the hotel.
• Process inventory requests and advise Contact Center of denied/approved requests.
• Establish cut off procedures, based on contract language, for each hotel and communicate MCI’s expectation of rooming list process and return date.
• Work in tandem with the Housing Executive prior to cut off for release of inventory (specialty client blocks).
• Release inventory and updates oversell accordingly.
• Perform hotel cut offs, send lists to hotels for data entry. Follows up to ensure lists are received, with the Housing Executive.
• Work with accounting to ensure timely delivery of p-card deposits and deposit summaries to hotels.
• Work with onsite coordinators/Onsite Manager for the Pre-reconciliation of hotel rooming list, then provide discrepancies back to hotel prior to final cut off in tandem with Housing Executive.
• Aid in post show reporting.
• Attend client meetings/conference calls where appropriate.
• During the absence of the Housing Executive, communicate with clients on requests and event status.
• Send weekly show analysis and reporting to client in the absence of the Housing Executive.
• Update pace reports weekly in the absence of the Housing Executive.
• Work with marketing to establish timelines and content to send to our marketing team. i.e. Social media and email blast.
• All other duties as assigned.

  Requirements

  • Degree preferred but not required
  • 2 years experience in Passkey, hotel front office, meetings, operations or contracting a plus
  • Must have hotel or hospitality industry experience
  • Strong customer service skills
  • Strong organizational and multi project management skills
  • Working knowledge of hotel contractual conditions and policies
  • Experience in hotel sourcing and contract negotiations preferred

  Professional and Leadership Competencies

  • Must have hotel or hospitality industry experience
  • Excellent written and oral communication skills
  • Multi-task oriented
  • Strong decision making and judgement skills to make inventory commitments
  • Exceptional organizational skills and time-management skills
  • High attention to detail

  Skills

  • Specific Technical Skills: MS Office (Proficient in Excel), Copilot, Passkey

  Benefits Summary

  • Paid Time Off (PTO): 13 days, including closure Christmas Eve through New Year’s Day
  • Company Holidays: 401K
  • Medical, dental, vision and supplementary insurances
  • Employer-paid group life insurance, short-term and long-term disability
  • Employer-paid family building benefit (fertility, adoption and surrogacy)
  • Employer-paid mental health benefit
  • Pet discount program

  Additional Requirements

  • 25-30% Travel

  Benefits

  • MCI USA is an established, family-friendly company offering outstanding benefits and significant growth opportunities.

  Equal Opportunity Employer

  • MCI USA is proud to be an equal opportunity employer. If you need any accommodations during the application or interview process, please reach out to our chief people officer.