Housing Focused Case Manager - Pamela Atkinson Resource Center

About the role

The Road Home is a 501c3 non-profit social services agency dedicated to helping individuals and families step out of homelessness and back into the community. We provide emergency shelters, supportive services, and housing-focused rental assistance.

Responsibilities

• Help individuals experiencing homelessness secure stable housing.
• Aid guests in identifying housing barriers and connect them with appropriate community resources.
• Support the Housing Navigation team by assisting clients with housing searches and application completion.
• Engage with a diverse caseload of guests to establish individualized goals and complete housing plans.
• Work with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed.
• Follow agency guidelines to maintain healthy and professional boundaries with guests.
• Collaborate daily with all departments to promote a supportive and effective team environment.
• Seek out, engage, and network with community partners to identify new housing options and additional resources.
• Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals.
• Attend weekly team meetings and actively contribute to case-conferencing discussions.
• Maintain accurate records, detailed case management notes, and required statistical data.
• Complete all case notes in a timely manner each week.
• Participate in special agency projects, as needed.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources.
• Respond effectively to high-stress situations using de-escalation techniques and agency training.
• Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges.
• Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary.
• Maintain healthy boundaries using a Trauma-Informed Care framework.

Qualifications

• Experience working with diverse and/or vulnerable populations is preferred.
• Lived, work, or volunteer experience OR a degree in a related field is preferred.
• Ability to safely operate an agency vehicle to transport guests.
• Use creative problem-solving to help guests overcome housing barriers.
• Ability to network and build relationships with community partners to find housing options.
• Maintain strong organizational skills for accurate record-keeping and timely case notes.
• Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Be reliable, dependable, and consistent in attendance.

Pay

The starting rate is $18.90/hour and the pay grade is Grade 6.

Schedule

The position is full-time (40 hours per week) and works days from 9am to 5pm.