Housing Focused Case Manager - Gail Miller Resource Center

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retailer Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Essential Duties & Responsibilities

• Help individuals experiencing homelessness secure stable housing.
• Aid guests in identifying housing barriers and connect them with appropriate community resources.
• Support the Housing Navigation team by assisting clients with housing searches and application completion.
• Work with a diverse caseload of guests to establish individualized goals and complete housing plans.
• Engage with all guests weekly to connect them with resources, discuss housing options, and update housing plans as needed.
• Follow agency guidelines to maintain healthy and professional boundaries with guests.
• Collaborate daily with all departments to promote a supportive and effective team environment.
• Seek out, engage, and network with community partners to identify new housing options and additional resources.
• Attend daily open office hours as a team to interact with guests and provide resources that support their housing goals.
• Attend weekly team meetings and actively contribute to case-conferencing discussions.
• Maintain accurate records, detailed case management notes, and required statistical data.
• Complete all case notes in a timely manner each week.
• Ability to step in and assist other shelter teams with tasks as needed, including dorm cleaning, front desk coverage, meal support, and other duties to ensure smooth operations across all departments.
• Participate in special agency projects, as needed.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
• Provide direct, trauma-informed case management, including crisis intervention, ongoing assessment, goal setting, and creative problem-solving utilizing a network of community resources.
• Respond effectively to high-stress situations using de-escalation techniques and agency training.
• Collaborate with the crisis clinician and other team members to support individuals experiencing mental or behavioral health challenges.
• Facilitate difficult conversations with guests regarding program expectations, roommate conflicts, and potential program exits when necessary.
• Set and maintain healthy professional boundaries using a Trauma-Informed Care framework.
• Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
• Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
• Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
• Maintain healthy boundaries using trauma-informed approaches in all interactions.

Qualifications

• Experience working with diverse and vulnerable populations is preferred.
• Lived, work or volunteer experience preferred OR a degree in a related field