Housing Coordinator

Role Responsibilities

• Handling approximately 60 inbound and outbound calls and managing 100–150 emails daily to support temporary housing arrangements
• Documenting detailed records of all interactions in the ACT database, including correspondence summaries, contact information, and issue resolutions
• Tracking key milestones such as move-out dates, lease expiration notifications, and furniture pickup schedules
• Aiding policyholders with lease extensions, early terminations, and new housing arrangements
• Collaborating with policyholders, landlords, and internal teams to resolve housing-related issues
• Submitting and updating landlord information and notifying relevant departments of address changes
• Addressing rent-related inquiries from policyholders and landlords, ensuring clear communication of payment terms
• Assisting with inbound calls through the Move-Out Call (MOC) queue, resolving requests and inquiries efficiently
• Partnering with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues
• Mentoring new team members to ensure consistency in service delivery

Qualifications & Skills

• A high school diploma or equivalent required
• 3+ years of customer service or call center experience preferred
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong verbal and written communication skills
• The ability to manage a high volume of tasks with attention to detail and accuracy
• Familiarity with the ACT program or similar CRM systems preferred
• Experience in temporary housing or customer-facing service roles preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

• The expected salary range for this position is $20-22, based on the candidate’s work location.
• This range reflects a good faith estimate of the expected compensation for this role at the time of posting.
• The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions.
• Compensation may vary based on geographic location and will be confirmed during the hiring process.
• Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.