Housing Coordinator

Job Duties and Responsibilities

Provides screenings to potential program participants identified through the local county’s Single Point of Access (SPOA) process.

Edutes potential program participants on who PEOPLe USA is, what the agency stands for (mission & core values), and how the agency’s Supported Housing program operates.

Aids accepted program participants with budgeting, including rental costs, utilities, program subsidies, personal finances, and other related personnel costs.

Aids participants in completing rental applications, assisting in understanding all leasing contract components, managing the moving process, furnishing rentals, and helping participants to continuously budget their money sensibly to maintain their housing and other basic needs.

Maintains regular meaningful contact with participants, conducting at least one face-to-face and two additional indirect contacts per month.

Educates participants on useful health & wellness topics, including but not limited to: Peer/Self-Help resources, Recovery from Mental Health Challenges (from a Psychiatric Rehabilitation perspective), Wellness & Whole Health (SAMHSA’s Eight Dimensions of Wellness), Community Resources (across all domains of health, e.g.: physical, mental, substance use, socioeconomic determinants of health), Trauma & Healing, Wellness Planning & Prevention(e.g. WRAP), Natural Supports (developing/maintaining).

Advocates with participants side-by-side to overcome identified barriers, ensuring their voices are heard and their decisions are understood and respected.

Builds peer-to-peer connections/relationships based on mutuality (shared lived experiences), empathy, and hope for recovery/wellness (peers-as-proof).

Provides peer support, sharing stories, personal feelings, information, and strategies for living well.

Coaches clients to identify & accomplish whole health goals related to the Eight Dimensions of Wellness (emotional, social, physical, environmental, financial, intellectual, occupational, spiritual).

Directly connects people to the services and supports they need through direct bridging/linking (as opposed to referrals only).

Documents all meaningful interactions in electronic records software and maintains hard copies in participants’ files.

Consistently attends SPOA meetings, HUD Continuum of Care meetings, and other related meetings.

Supports PEOPLe, USA’s mission to instill a sense of hope, empowerment, and self-determination in people living with mental illness that fosters recovery and a transition to wellness.

Aligns all behaviors with core values that promote trauma-informed care, customer engagement and satisfaction, mutuality & empathy, and a philosophical commitment that everyone can and will recover.

Competencies

• Technical Capacity
• Communication
• Thoroughness
• Customer/Client Focus
• Collaboration/Teamwork Skills
• Interpersonal Skills
• Computer Skills
• Organization & Time Management
• Mediation
• Resiliency & Flexibility
• Responsiveness & Calmness
• Ethical Conduct
• Results Driven

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates mostly in community settings, including each program participant’s housing (scattered site). The job also operates in a peer-run non-clinical mental health care setting that includes professional office environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position, and expected hours are 40 hours.

Travel

This position requires up to 75% travel.

Required Education and Experience

• High School degree or equivalency.
• Personal lived experience/s with mental illness or substance abuse.
• Clean & valid driver’s license.

Preferred Experience

• Bachelor's degree.
• Bilingual English/Spanish.
• Significant demonstrable experience in health & human services.

Additional Eligibility Qualifications

• Must work towards or possess the following: New York State Certified Peer Specialist must be obtained within 6 months of hire.
• Certified Psychiatric Rehabilitation Practitioner (CPRP).
• All other training assigned to staff must be done in a timely manner.

Benefits for Full-Time Employees

• Medical, dental, and vision insurance
• 403(b) retirement plan with employer contribution
• Employee Assistance Program (EAP)
• Supplemental insurance options
• Generous paid time off (PTO) and recognized holidays

Reports to

Director of Supportive Housing