Housing Case Manager (OMH/HUD)

General Description

Under the supervision of the Senior Housing Supervisor (SHS) the Housing Case Manager’s (HCM) core function is the coordination of care for resident services. The HCM will provide; education (teaching knowledge and skills), support (recognizing successes and assisting with challenges) and accountability (ensuring that all individuals are receiving the services they need and the program is in compliance with all contractual and regulatory obligations).

Essential Duties and Responsibilities

• Maintains accurate case file records and reports based on the requirements of each funding source/program
• Ensures that licensed apartments are maintained at standards established for apartment recertification; reporting the need for household furniture/supply replacement or property maintenance in accordance with agency policy, procedure, or business practice
• Affords assistance to residents in complying with treatment/service providers, ensuring that there is no lapse in service/funding
• Serves as an advocate/mediator for residents experiencing difficulties with landlord/tenant disputes or provider, employment, funding related issues
• Assists, as needed, residents in achieving goals; facilitates groups and activities; teaches and/or assists residents in developing ADA skills, communication and self-advocacy skills, facilitates resident involvement and community activities; makes referrals to community-based services; assists in accessing and maintaining entitlements/benefits; advocates for needed services; assists residents in meeting the obligations of tenancy
• Meets regularly with the Senior Housing Supervisor (SHS) for a review of file documentation. The HCM is responsible for files documentation in accordance with funding regulations, agency policy, procedure, or business practice
• Participates in agency orientation of program operations, policy, procedure, goals and objectives
• Facilitates the integration of the residents into the community, using community-based services whenever possible
• Submits resident files to the SHS within 28-days of an admission for a complete file audit and review, ensuring compliance with program regulations, policy, procedure, or business practice
• Is responsible for the renewal of file documents with expiration dates that include; Release of Information (ROI) and/or Consents to Release Information, Physician Authorization’s, Housing Quality Inspection packets, Tenant Calculation Worksheets, Income Verification
• Develops relationships with area landlords in order to facilitate recipient placement
• Completes other duties as assigned.

Qualifications

• Education: Associates Degree in human services field or related field preferred
• Experience: Two years’ experience in Human Services or related field preferred.
• A combination of education and experience may be substituted at the discretion of the Executive Director.

Physical Demands/Work Environment

The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific abilities required by this job include; Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle. Stand, sit, walk, bend, stoop, kneel, and reach. Climb up or down stairs. Able to reach above or below shoulders. Occasionally lift or move objects weighing up to 10 lbs. Sitting at a desk or in a vehicle for long periods of time to perform certain job functions. Be able to read, write, and interpret written documents.

Top Benefits and Perks

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Note

The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.