Housing Assistant

POSITION SUMMARY

The Housing Assistant will be responsible for supporting the Neighbor Services department in processing new and existing Rent Assistance requests, while also providing support to the Front desk staff and the Graceworkers.

PRIMARY DUTIES AND RESPONSIBILITIES

• Deliver outstanding customer service while exhibiting compassion and respect towards all individuals within the community
• Review initial rent assistance requests, gather supporting documentation, communicate with neighbors and landlords, approve and submit payment requests
• Document and update neighbors accounts based on interactions and services provided
• Handle Neighbors inquiries and complaints in a timely manner
• Act as backup for Front Desk staff when needed
• Provide support to the Neighbor Services team
• Schedule Food appointments
• Provide neighbors with information and other resources for additional support
• Understand and follow the Shelter program guidelines
• Participates in GraceWorks’ fundraising events and outreach events
• Answer phone calls and respond to email inquiries in a timely manner
• Maintain confidentiality of Neighbor’s information
• Work collaboratively with community partners and Services Providers
• Able to react to change productively and handle all other duties/essential tasks as assigned

QUALIFICATIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Bachelor's degree in social work, Human Services, or related field preferred. Non-Profit experience preferred

OTHER SKILLS

• Proficiency in both English and Spanish is strongly preferred
• Strong interpersonal skills; ability to communicate effectively with a diverse range of individuals
• Motivated, energetic self-starter with strong problem-solving skills
• Good judgment; ability to handle multiple tasks simultaneously
• Computer literate with working knowledge of Word and Excel
• Ability to learn new database systems
• Highly developed organizational, planning and oral and written communication skills
• Excellent time and self-management skills
• Strong sense of initiative and ability to work under pressure on multiple projects
• Able to work independently and as a part of a team