Housekeeping Supervisor

About the role

The primary responsibility of the Housekeeping Supervisor is to assist the General Manager with overall property condition, oversee all duties performed by the housekeeping staff, responding to guest requests/work orders, coordinating vendor projects and improving the overall aesthetics of the property Additional responsibilities will include: maintaining proper quality assurance programs, appropriate coach and counsel sessions; Operating within any departmental budget constraints; assigning task to the housekeeping staff, work with General Manager to ensure the property cleanliness is maintained, work closely with engineering to ensure rooms and property are maintained and any repairs are fixed

Responsibilities

• Fielding guest complaints while maintaining professional dialogue with guests and finding resolutions to satisfaction.
• Tracking guest issues and ensuring follow up with fellow leadership team.
• Work with The Operations/Rooms Manager and leaders to establish unique amenities enhancing the guest experience and ensure proper operational procedures exist and communicated to all staff.
• Maintain complete knowledge at all times of all hotel features/services, activities, and events.
• Responsible for ensuring all positions are knowledgeable all the same and able to engage/discuss with guests.
• Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service.
• Assigning housekeeping task to staff and inspecting work to ensure that the standards of cleanliness are met.
• Investigate and address complaints regarding poor housekeeping service
• Provide training to the housekeeping staff
• Ensure all supplies and equipment are are inventoried and ordering as needed
• Work with General Manager on hiring and recommend promotion to current staff if see fit
• Ensure all public areas of hotel are clean and a schedule in place to keep it clean
• Be able to communicate effectively with guest and provide exceptional customer service
• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum