Housekeeping Supervisor

About the Role

This position contributes to adding warmth and happiness to every guest experience by ensuring all areas of the hotel are safely and efficiently cleaned to specified standards, guaranteeing high levels of guest satisfaction. You will support the Executive Housekeeper and/or Rooms Division Manager in daily operations.

Responsibilities

• Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
• Maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
• Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
• Maintain quality control measures to continuously improve guest satisfaction scores and uphold the property’s reputation.
• Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
• Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
• Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
• Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
• Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Promote sustainable practices and initiatives to minimize the environmental impact of housekeeping activities.
• Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.

Requirements

• Prior experience as a room attendant or rooms inspector.
• High school diploma and/or equivalent work experience.
• Bilingual in Spanish is a plus.

Skills

• Leadership: Ability to effectively motivate, mentor, coach, and counsel others to perform well (including appropriate documentation).
• Customer Service: Deliver hospitable service that is attentive, friendly, efficient, and courteous; demonstrate patience, tact, and diplomacy.
• People Skills: Ability to collaborate, create rapport, and work effectively with others.
• Communication Skills: Ability to effectively listen and communicate professionally, both verbally and in writing.
• Problem-Solving & Analytical Skills: Ability to identify issues, collect and analyze information, and effectively resolve problems. Identify, recommend, and implement best practices.
• Judgment & Discretion: Appropriately handle confidential and sensitive information.
• Organizational & Time Management Skills: Ability to schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision.
• Aptitude & Adaptability: Ability to learn quickly and adapt to changing priorities and business needs.
• Composure: Ability to maintain composure and work under pressure, managing stress to meet business demands (calmly handle all customer and employee interactions and issues).
• Attention to Detail: Ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks.
• Computer Skills/Technical Aptitude: Proficiency in computer technology (e.g., email, MS Word, Excel, and other hotel-related systems). Utilize technology to enhance organizational efficiency.
• Training: Ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely.

Physical Demands

• Work is performed in a hotel environment and is physically demanding, requiring extended periods of walking, standing, bending, and lifting up to 50 pounds.
• Moderate computer keying using both hands and viewing material on a computer screen.
• Flexible working hours, including nights and weekends; extended workdays may be required during peak periods.
• Reasonable accommodations may be made to enable eligible individuals to perform the essential functions.

Benefits

• Health Coverage: Up to 80% contribution toward individual health plans, affordable dental and vision insurance, and FSA/HSA options.
• Retirement: 401K plan with a discretionary yearly match.
• Insurance: Paid group term life insurance for select positions, 50% shared-cost short-term disability, and optional additional employee-paid life insurance.
• Time Off: Robust PTO plan and 7 paid holidays. Earned wage access program for quick paycheck access.
• Additional Support: Employee Assistance Program (EAP), sober support network, and a recovery-friendly workplace.
• Perks: Exclusive hotel travel discounts. Additional benefits may be available based on property-specific locations.