Housekeeping Supervisor

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $32.00 Hourly Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiencesEntrepreneurial - Taking ownership and acting with agilityInnovation & Progressive - Continuously improving how we operate and serveSolutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: As our Housekeeping Supervisor, you will lead and support the daily activities of the housekeeping team to ensure guest rooms, public areas, and back-of-house spaces consistently meet M Social's standards for cleanliness, presentation, and guest satisfaction. You will oversee room inspections, coordinate daily assignments, and provide hands-on leadership to create an exceptional experience for every guest. This role is ideal for an organized, service-driven leader who enjoys mentoring others, maintaining quality standards, and thriving in a fast-paced hospitality environment. Your Impact - Operational Excellence You will play a key role in ensuring every guest arrives to a clean, comfortable, and welcoming environment. Through quality inspections, team leadership, and attention to detail, you will help deliver memorable guest experiences while supporting the success of the Housekeeping department. What You'll Be Doing Daily Operations Supervise the daily activities of Room Attendants, Housepersons, and Public Area AttendantsAssign daily work schedules and ensure timely completion of cleaning assignmentsMonitor room status and coordinate with the Front Office to ensure guestrooms are available for arriving guestsAssist with cleaning guestrooms and public areas as needed to support operational demandsEnsure all housekeeping activities are completed according to brand standards Quality Assurance Inspect guestrooms, suites, public spaces, and back-of-house areas to ensure cleanliness and presentation standards are metIdentify deficiencies and provide immediate coaching and corrective actionVerify that guest amenities, linens, and supplies are properly stockedMaintain high quality scores through consistent inspections and attention to detail Team Leadership Provide daily direction, coaching, and support to housekeeping employeesTrain new team members on cleaning procedures, safety standards, and service expectationsFoster a positive, respectful, and collaborative team environmentPromote accountability, productivity, and consistent performanceReport performance concerns and achievements to the Housekeeping Manager Guest Experience Respond promptly and professionally to guest requests and concernsResolve housekeeping-related issues quickly and courteouslyCommunicate guest preferences and special requests to the housekeeping teamSupport a service culture focused on exceeding guest expectations Inventory & Supplies Monitor inventory of linens, guest amenities, and cleaning suppliesReport supply shortages and equipment maintenance needsEnsure housekeeping carts, storage rooms, and closets remain organized and properly stockedAssist with inventory counts and supply distribution Safety & Compliance Ensure compliance with OSHA regulations, chemical handling procedures, and company safety policiesPromote proper use of cleaning equipment and personal protective equipment (PPE)Report maintenance issues promptly through established work order proceduresSupport emergency response procedures and hotel safety initiatives Team Collaboration Partner closely with Front Office, Engineering, Laundry, and Food & Beverage teams to support smooth hotel operationsCommunicate room readiness and operational updates effectively Contribute to a positive, guest-focused culture across all departments Requirements Passion for hospitality and delivering exceptional guest serviceStrong leadership and communication skillsExcellent attention to detail and organizational abilitiesAbility to prioritize multiple tasks in a fast-paced environmentStrong problem-solving and decision-making skillsFlexibility to work mornings, evenings, weekends, and holidays Leadership Requirements Previous supervisory or lead experience in housekeeping or hospitality preferredAbility to motivate, coach, and support team membersStrong time management and organizational skillsAbility to maintain productivity while ensuring quality standardsPositive attitude with a hands-on leadership approach Technical / Role-Specific Requirements Minimum 2 years of housekeeping experience, preferably in a hotel environmentPrevious supervisory experience preferredKnowledge of housekeeping procedures, cleaning chemicals, equipment, and sanitation standardsExperience conducting room inspections and maintaining quality standardsFamiliarity with hotel property management systems (PMS) and housekeeping systems preferredBasic computer skills, including Microsoft Office, are preferred Preferred Qualifications Experience in a full-service, lifestyle, or luxury hotel preferredBilingual abilities are a plusExperience working with brand quality assurance programs is beneficial Physical Requirements Ability to stand and walk for extended periods throughout the workdayFrequently bend, lift, push, pull, and carry up to 40 poundsAbility to inspect guestrooms thoroughly, including reaching, kneeling, and climbing stairs when necessaryComfortable working in a fast-paced environment with frequent movement throughout the hotel Education High school diploma or equivalent requiredHospitality coursework or related education is a plusEquivalent combination of education and relevant experience will be considered Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: Medical, Dental & Vision Insurance Company-paid Life and AD&D Insurance Short-Term and Long-Term Disability Coverage 401(k) Retirement Plan with Company Match (where applicable) Paid Time Off & Paid Holidays Hotel Room Discounts across our global portfolio Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth. Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.