Housekeeping Supervisor

General Purpose

The DoubleTree by Hilton Downtown St. Paul offers a dynamic and welcoming workplace in the heart of the city, connected by skyway and just steps from local dining, entertainment, and business centers. Our hotel is known for its warm hospitality, collaborative team culture, and commitment to professional growth, providing team members with opportunities to learn, advance, and be part of a respected global brand. If you’re passionate about service and enjoy working in a fast-paced, supportive environment, DoubleTree Downtown St. Paul is a great place to build your career.

Supervisory Duties

• Provide clear direction in assigning and instructing housekeeping and public space staff in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Aid Director of Housekeeping with time management of employees.
• Communicate daily of Director of Housekeeping on employee concerns, projects, daily assignments, and scheduling needs.
• With the consultation of Director of Housekeeping, provide corrective feedback to housekeeping employees.
• Meet weekly with Director of Housekeeping for consultation and 1:1 supervision.
• Lead by example by communicating and behaving in a professional manner.
• Aid in ensuring all housekeeping employees are prepared for their shifts daily including wearing their uniforms.
• Assist in ensuring all housekeeping employees are prepared for their shifts daily including wearing their uniforms.
• Perform special projects and other responsibilities as assigned.
• Participate in hotel committees and task force assignments.

Job Qualifications

• 2 years of relevant experience required with 1 year of which in a supervisor role; preferably in a large hotel or comparable facility.
• Knowledge of proper cleaning techniques, requirements, and use of equipment/machinery.
• Knowledge of proper chemical handling.
• Ability to demonstrate active listening, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Ability to listen effectively, to speak and write English clearly.
• Thorough organization and time management skills to complete tasks efficiently and timely.
• Keen attention to detail.

Benefits

• Medical, Dental and Vision insurance
• 401(k) including 401(k) match
• Paid Time Off (both paid sick time and vacation)
• Employee Discount

Pay Range

$20 - $22 per hour