Housekeeping Supervisor

Location: Tustin, CA

About the Role

The Housekeeping Supervisor ensures housekeeping quality standards are met and departmental goals are achieved. Responsibilities include maintaining cleanliness standards, associate morale, budgetary goals, and inter-departmental relations.

Responsibilities

• Conduct weekly documented inspections of guestrooms, public areas, and support facilities with the Director of Services (DOS) and Housekeeping Manager.
• Implement and maintain controls to achieve the highest cleanliness and maintenance standards.
• Facilitate constructive communications through:
  • Weekly RAP sessions with the Director of Services and Housekeeping Manager.
  • Regularly scheduled supervisors meetings.
  • Monthly department meetings.
  • Up-to-date posting area for memos and announcements.
• Prepare, approve, and post the weekly schedule by 12:00 noon on Thursdays.
• Oversee general cleaning programs for public areas and hotel outlets.
• Train associates on proper usage and handling of cleaning equipment and chemicals.
• Manage the administrative operations of the Housekeeping Department and special projects as requested.
• Operate the Housekeeping Department on a day-to-day basis.
• Implement a comprehensive work order program to ensure:
  • Work orders are written, catalogued, and followed up.
  • Follow-up with Engineering for completion or reasons for non-completion.
• Build and maintain an Associate Relations Program to meet both associate needs and company goals.
• Establish and maintain a daily "Morning Meeting" to greet staff and inspect uniform cleanliness.
• Develop and implement an incentive program for positive Guest Satisfaction Scores (GSS) and recognize associates mentioned on comment forms.
• Implement a system to recognize associate birthdays.
• Manage "on call" status, requested time off, and other special requests using an approved system.
• Ensure timely and fair personnel administration, including completion of PAFs for reviews and coaching/counseling forms.
• Participate in budgetary systems, including weekly budget progress reports, periodic inventories, and annual budgeting.
• Control overtime through proper scheduling and immediate response to problems.
• Review operating statements and address unusual overages or shortages to meet budgeted goals.
• Audit schedules, wage projections, recaps, and payroll.
• Ensure associates are hygienically clean with complete uniforms.
• Review out-of-order rooms daily and provide up-to-date job descriptions for all associates.
• Respond immediately to guest problems and correspondence.
• Ensure proper storage and logging of Lost and Found articles.
• Maintain division goals for accident prevention, safety, fire prevention, and associate awareness.
• Work with the Engineering Department to ensure preventive maintenance procedures are followed.
• Relieve the Main Linen Room Attendant as required.
• Work third shift (23:00 - 07:00) as necessary or scheduled.

Requirements

• Housekeeping and supervisory experience preferred.
• Ability to read, write, and verbally communicate in English.
• Effective communication with other departments, guests, and vendors.
• Facility maintenance and housekeeping skills, including knowledge of chemical handling and safety procedures.
• Basic computer skills (word processing, spreadsheets, email).
• Ability to solve practical problems with limited standardization.
• Valid driver’s license and vehicle insurance.
• Ability to work with little or no supervision and supervise others effectively.
• Operate equipment such as commercial washer/dryer, magnetic card door-lock systems, vacuums, and computers.
• Ability to perform essential functions of Room Attendant, Inspector, House Attendant, and Laundry personnel.
• Flexibility to work evenings, weekends, and holidays.

Physical Requirements

• Seeing: Ability to read reports, drive, and use a computer.
• Hearing: Ability to communicate on the phone and in person.
• Standing/Walking/Mobility: Ability to stand for extended periods and move between departments.
• Climbing/Stooping/Kneeling: Ability to climb four flights of stairs and stoop/kneel for short periods.
• Lifting: Ability to lift up to 25 pounds.
• Fingering/Grasping/Feeling: Ability to write, type, and use phone systems.

Pay

$25.20 per hour

Schedule

• Full-time
• Shifts: First (Day), Second (Afternoon), Third (Night)