Housekeeping Supervisor

Essential Duties And Responsibilities

• Supervises housekeeping staff as duties are being performed.
• Supervises the duties and tasks of laundry staff.
• Stocks and maintains supply rooms; orders supplies according to a budget.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Ensures that rooms are kept clean and free from hazards.
• Ensures that all common areas are kept clean and free from hazards.
• Organizes all staff during the day and hosts daily stand up meetings.
• Assists guests or patients with questions and basic requests.
• Provides a high level of customer service at all times; remains professional.
• Coaches & councils housekeeping staff; trains new housekeepers after hire.
• Mets with Hotel manager regularly in order to provide progress reports and address issues.

Required Knowledge, Skills And Abilities

• Understands the principles behind providing excellent customer service to guests.
• Possesses the ability to manage a team of housekeepers effectively.
• Demonstrates organizational skills required for ensuring that tasks are completed in a timely manner.
• Shows basic budgeting skills and the ability to keep cleaning supplies and equipment stocked according to a budget.
• Exhibits the ability to teach others how to do their jobs in a friendly, courteous and effective manner.
• Able to perform several tasks at the same time.
• Shows basic computer knowledge for the purposes of scheduling, recordkeeping and more.

Education And Experience

• No special education is needed outside of a high school diploma or a GED.
• Previous Housekeeping experience is expected.

Work Environment

• A housekeeping supervisor is required to perform the same housekeeping tasks as the individuals they supervise, so the work environment fluctuates based upon the types of services being performed.
• Workweeks are traditionally 32- 40 hours and five days, weekends and holidays, but overtime may become necessary in the event that the workload becomes great.

Compensation

Employee Type: Hourly
Salary Minimum: $20
Salary Maximum: $23