Jobs · Management · North Carolina

Housekeeping Mgr

TPG Hotels and Resorts · Wilmington, NC · 1 wk ago
On-siteManagementFull-time

Job Overview

What You'll Be Doing

  • Staff Management: Recruit, train, and supervise housekeeping staff.
    • Create department schedules and assign duties to housekeeping personnel daily.
    • Conduct performance evaluations and provide feedback to staff.
    • Provide ongoing training to housekeeping staff.
    • Implement and update training programs to improve efficiency and performance.
  • Cleaning Standards: Establish and enforce cleaning standards and procedures.
    • Monitor and inspect the cleanliness of rooms, public areas, and other hotel facilities.
    • Ensure compliance with health and safety regulations.
    • Implement quality control programs to maintain high standards of cleanliness.
    • Conduct regular audits to ensure adherence to established standards.
  • Inventory Management: Maintain inventory of cleaning supplies and equipment.
    • Cook with the purchasing department for the procurement of cleaning materials.
    • Control costs and expenses within the allocated budget.
  • Guest Satisfaction: Address guest complaints and concerns related to housekeeping.
    • Implement measures to enhance guest satisfaction and experience.
  • Communication: Liaise with other departments to coordinate housekeeping activities.
    • Communicate with front desk staff to ensure accurate room status information.
  • What You Bring

What You Bring

  • A high school diploma is usually required.
  • A degree in hospitality management or a related field is an advantage.
  • Previous experience in housekeeping or a related field, with a minimum of 2- years in a supervisory or managerial role.
  • Strong communication and interpersonal skills to interact with staff and guests effectively.
  • Excellent organizational and time-management skills.
  • Strong attention to detail and a commitment to maintaining high-quality standards.
  • Leadership skills to manage and motivate a diverse team.
  • Ability to address and resolve issues promptly.
  • Familiarity with industry cleaning standards and best practices.
  • Proficiency in using basic computer applications such as Microsoft Office.
  • Ability to work flexible hours and adapt to changing priorities.

Benefits

  • Health, Dental and Vision Insurances.
  • Disability Insurances.
  • Supplemental Life Insurances.
  • Identity Theft Protection.
  • Flexible Spending Accounts.
  • 401(k) Retirement Plan.
  • Paid Time Off, Vacation and Holidays.
  • Employee Assistance Program.
  • Amazing Hotel Discounts to any property in the TPG portfolio and MUCH MORE!
  • *Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

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