Housekeeping Manager

Job Description

The Housekeeping Manager (HM) oversees the housekeeping and laundry operations to ensure quality standards are met and guest satisfaction is maintained. Key responsibilities include managing staff, inventory, and guest complaints, while promoting teamwork and quality service.

Work Environment

The role involves a mix of service and office environments, with physical demands including lifting up to 50 lbs and working extended hours, including weekends and holidays.

Education and Experience

• High school graduate, some college or equivalent
• Minimum of 2 years’ experience as a Housekeeping Supervisor
• Experience in a hotel or hospitality-related field preferred

Principle Duties and Responsibilities

• Operational/Functional: Manage day-to-day operations, ensure room and housekeeping area cleanliness, maintain inventory, report room statuses, promote teamwork, adhere to safety and sanitation standards, handle guest complaints, serve as “Manager on Duty,” and respond to emergencies.
• Strategy and Planning: Prepare weekly schedules, conduct inventories, analyze guest satisfaction data, maximize productivity, identify and solve problems, manage budgets, and participate in forecasting processes.
• Financial Management: Assist in developing the department’s budget, monitor performance, manage staffing levels, and actively participate in budget and forecasting processes.
• Managing Your Team: Ensure staff training, hiring, training, and promotions, conduct pre-shift meetings, monitor and measure employee performance, conduct annual evaluations, coach employees, and handle employee issues professionally.
• Leading with Passion: Utilize resources across departments, motivate employees, establish a positive culture, lead by example, operate with integrity, inspire team members, and demonstrate Sonesta’s core values.

Qualifications and Skills

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong organizational and attention to detail skills
• Strong analytical and problem-solving skills
• Strong supervisory and leadership skills
• Extensive knowledge of hotel and hospitality industry
• Proficiency in Microsoft Word, Excel, and PowerPoint

Additional Job Information

• Anticipated Pay Range: $67,000-$80,300 - Base pay offered may vary based on various factors including job-related knowledge, skills, and experience.
• Benefits: Medical, Dental, Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance, Various Employee Perks and Discounts, Hospital Indemnity, Critical Illness Insurance, Accident Insurance.
• Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.