Housekeeping Manager
About the role
Under the general direction of the Director of Rooms and the Executive Housekeeper, and within the limits of the hotel’s policies and procedures, manage the entire Housekeeping function in the absence of the Executive Housekeeper for The One&Only Moonlight Basin. This includes the service vision and concepts, and oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, laundry and back‑of‑house areas.
Our brand is expanding rapidly. We invest in growth and in our people, fostering an open‑hearted, intuitive, generous, and spontaneous team spirit. We aim to create joy for guests through anticipation, creativity, precision, empathy, and warmth, delivering amazing experiences and everlasting memories.
Responsibilities
- Ensure that all Housekeeping team members report for duty in a timely manner and are issued the relevant tools of the trade to carry out daily tasks.
- Hand out work assignments to each Housekeeping team member.
- Follow up on tasks assigned to team members regarding job quality and efficiency.
- Manage linen stock to maintain proper par levels and ensure linen condition meets standards.
- Maintain accurate operating inventories and ensure timely ordering and reporting to the Executive Housekeeper.
- Review and assist with performance appraisals of Housekeeping team members in accordance with company policies and guidelines.
- Ensure all Very Important Guest (VIP) rooms are inspected by the Manager/Assistant Manager Housekeeping for morning and turndown service.
- Inspect VIP rooms and address any special requirements (e.g., service pillow menu).
- Report all maintenance issues to the Maintenance and Security departments and follow up on resolutions.
- Report any losses or damages to furniture, fittings, or equipment to the Executive Housekeeper/Security department.
- Plan schedules for special cleaning projects (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, carpets, etc.).
- Identify training needs for the Housekeeping team, assist in developing formal and informal training plans, and implement ongoing training sessions, informing the Executive Housekeeper.
- Assist with any other duties as required by the Executive Housekeeper or other members of the management team.
Requirements
- Education – High School.
- Basic computer skills and knowledge of Word, Excel, and Opera.
- Basic accounting skills.
- Minimum of 2 years supervisory or management experience within housekeeping.
Physical Requirements
- Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods.
- Frequent bending, twisting, stooping, reaching, and pulling.
- Lifting and carrying loads weighing up to 50 pounds.
- Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
- Ability to perform all physical requirements safely, with or without reasonable accommodation.
Benefits
- Medical insurance – 80 % of premium paid by employer.
- Health Savings Account with $50 employer contribution per pay period.
- Dental, vision & life insurance – 100 % of premium paid by employer.
- 5 weeks of PTO (Paid Time Off).
- 8 paid holidays.
- Uniform provided & complimentary laundering.
- Complimentary transportation to/from resort.
- Complimentary meal per shift.
- Discounts at food & beverage outlets on property.
- 14 nights per year at $100/night* at Kerzner Properties worldwide.
- Winter season includes complimentary ski pass to Big Sky Resort (subject to availability) OR $225 reimbursement toward a gym membership.