Housekeeping Manager
About the role
The Housekeeping Manager at The Heathman Hotel oversees daily housekeeping operations, supervises and supports the housekeeping team, and ensures all spaces meet the hotel's standards for cleanliness, organization, and presentation. This role works closely with the Rooms leadership team to create a seamless and elevated environment that reflects the sophistication of the hotel.
Responsibilities
- Oversee daily housekeeping operations including guest rooms, public areas, and back-of-house spaces
- Supervise, train, and support Housekeeping team members including Room Attendants, Housepersons, and Public Area Attendants
- Ensure all spaces meet the hotel's standards for cleanliness, organization, and presentation
- Conduct regular inspections of guest rooms and public areas to ensure quality and consistency
- Manage team scheduling to meet operational needs and occupancy levels
- Maintain inventory of linens, supplies, and equipment; ensure proper stock levels
- Monitor productivity, labor costs, and departmental efficiency
- Address guest requests and resolve concerns promptly and professionally
- Maintain open communication with Front Office, Engineering, and other departments
- Ensure compliance with safety standards, cleaning procedures, and company policies
- Support onboarding, training, and development of housekeeping team members
Requirements
- Prior experience in housekeeping or hotel operations required
- Previous supervisory or management experience preferred
Qualifications
- Strong understanding of housekeeping operations and cleaning standards
- Excellent leadership and team development skills
- Strong organizational skills and attention to detail
- Able to work in a fast-paced, high-volume environment
- Effective communication and problem-solving skills
- Professional, service-oriented demeanor
- Able to work flexible hours including weekends and holidays
Skills
- Leadership and team development
- Organizational skills
- Attention to detail
- Communication and problem-solving
- Service-oriented demeanor
- Flexibility and adaptability
Benefits
As part of the Makeready collection, we offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits.
Pay
Competitive compensation package based on experience and qualifications.
Schedule
Flexible schedule to accommodate the demands of the position, including weekends and holidays.
Company
We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.