Housekeeping Manager

Essential Duties & Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
• Implements and manages inventory processes through the assistance of the Housekeeping Supervisors
• Drives, reviews and ensures proper completion of and alignment to the work order process
• Assists Director in reviewing and action planning related to NPS Scores and guest comments, as well as follow up and resolution
• Implements the Director's financial strategy to manage budget and labor, operating expense forecasts
• Leads and mentors direct staff and Housekeeping employees, including:
• Housekeeping Supervisors and all Pack Members to ensure proper staffing/budgeting levels are maintained
• Trains new Pack Members and ensures continued training and development of current staff
• Manages and drives training and development of supervisors
• Communicates regularly with Housekeeping staff, setting expectations and alignment to Great Wolf values, and provides regular feedback through inspections and daily stand-up meetings
• Ensures compliance and timely completion of the performance appraisal process; identifies key talent and plans for development
• Models and upholds the Great Wolf guest service standards of excellence
• Ensures guest requests of the Housekeeping department are handled in a professional and timely manner
• Continuously raises the bar for Housekeeping guest service focus
• Actively participates in the Manager On Duty Program
• Addresses and resolves any guest concerns as needed to ensure guest satisfaction
• Ensures daily, weekly, monthly, and annual safety and compliance standards are upheld and advanced
• Communicates with Director of Engineering to ensure housekeeping areas meet fire chief and state fire inspector standards
• Conducts and monitors Hazard Communications Programs twice yearly
• Investigates, reports and records inappropriate behavior by staff, guests or suspicious persons

Required Qualifications & Skills

• High School diploma or equivalent experience
• Minimum 3 years of experience in the Hospitality field, with at least 2 years in a supervisory position
• Demonstrated knowledge and experience in labor management scheduling
• Demonstrated ability to lead diverse teams
• Demonstrated analytical, planning, and change implementation abilities
• Demonstrated management skills and abilities including conflict resolution, coaching, development, and team building
• Demonstrated ability to effectively resolve conflict
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Experience in Housekeeping, preferably at a resort or large hotel
• Charismatic leader who adjusts leadership style to motivate employees and overcomes challenges
• Inspires and motivates team members to work together and achieve success beyond expectations
• Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/walk for long periods of time
• Ability to bend, stretch and twist
• Capable of tolerating exposure to cleaning chemicals