Housekeeping Manager

About the role

The Housekeeping Manager oversees the day-to-day housekeeping operations, manages the housekeeping department's budget, inventory, and staff, and ensures guest satisfaction.

Responsibilities

• Oversee the day-to-day housekeeping operations including daily opening procedures and issuing staff assignments.
• Lead a culture of safety within the housekeeping department.
• Manage housekeeping inventory and complete timely procurement of supplies for the department.
• Evaluate guest satisfaction levels and monitor trends through guest surveys and other means, with a focus on continuous improvement.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Set departmental targets and objectives, work schedules, and ensure that company’s policies and procedures are implemented.
• Maintain good communication and work relationships within all departments within the property, and with external customers and suppliers.
• Ensure staffing levels cover and are in line with business demands.
• Manage staff performance issues in compliance with Vail Resorts policies and procedures.
• Recruit, manage, train and develop the housekeeping team; conduct ongoing training for existing and new staff.
• Maintain good communication and relationships with condo homeowners and respond to their requests promptly and professionally.
• Additionally, participate with Vail Resorts Housekeeping Best Practices Group.

Requirements

• Two years of housekeeping supervisor or management experience.
• Basic computer skills required, Microsoft Office proficiency preferred, ability to learn various software required.
• Must be able to manage multiple priorities in a fast-paced environment.
• Able to communicate effectively within and outside housekeeping department.
• Able to creatively solve problems with guests, employees, and various other departments within the resort.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Conversational Spanish helpful.