Housekeeping Manager

About the role

Driftwood Hospitality Management’s company culture empowers its associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. The team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Responsibilities

• Oversee the hotel’s housekeeping department and ensure a clean and safe environment for all guests.
• Lead, train, and supervise the housekeeping team while ensuring all staff follow proper safety and sanitation standards for guest rooms and public spaces.
• Oversee the allocation of budget and supplies for the housekeeping department and contribute to the overall satisfaction of hotel guests.
• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Driftwood Hospitality Management (DHM) core values.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests' complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with specific brand standards.
• Communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices related to hotel brand standards.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Qualifications

• A high school diploma or equivalent is required.
• Must have Hotel Housekeeping Manager experience.
• Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Committed to providing unparalleled customer service.
• Excellent communication and interpersonal skills.
• Flexible enough to manage multiple tasks. Works effectively under pressure and with distractions. Demonstrates patience when interacting with associates and customers.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts