Housekeeping Manager
About the role
Chelsea Piers Fitness is seeking to hire a Housekeeping Manager to join our Operations team. This role is committed to operating best-in-class fitness clubs by ensuring the club is impeccably clean and successfully managing a team of 15+ Housekeeping Associates.
Responsibilities
Management of Housekeeping Team: Hire, train, and conduct regular performance reviews for all direct reports. Build and post the Housekeeping schedule, arrange coverage for sick calls, and run weekly payroll. Communicate via Microsoft Teams with Housekeeping Associates and other department's staff. Oversee Housekeeping Associates in their daily duties, including opening/closing shifts and responsibilities. Provide on-the-spot feedback, training, and recognition based on daily performance. Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs. Run monthly Housekeeping staff meetings and routine trainings to keep the team prepared and connected.
Housekeeping Shift Responsibilities: Complete housekeeping tasks as a floater and hands-on supporting leader, including cleaning windows, dusting, mopping, sweeping, garbage removal, polishing stainless steel, etc. Ensure clean folded towels are always available around the facility and in locker rooms. Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, etc. Regularly stock housekeeping supplies and help keep well organized storage areas. Ensure that the sidewalk entrance, stairwells, elevators, and lobby are always presentable.
Facility Maintenance & Operations: Keep facilities clean, safe, and in like-new condition. Possess exemplary knowledge of OSHA safety standards to ensure maintenance and work are done in a safe and appropriate manner. Schedules special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to Housekeeping Associates. Communicate regularly with Operations Manager to ensure task list and general cleaning is scheduled effectively and efficiently. Serve as first point of escalation for emergencies (leaks, fire safety) and troubleshoot in-the-moment issues (tripped breakers, boiler errors, elevator shutdowns); coordinate larger repairs (plumbing, paint, lighting) with the Operations Manager.
Day-to-day Business Operations: Submit the Weekly Housekeeping Staffing & Payroll Report and contribute Housekeeping highlights to the Weekly Facility Operations Report. Track and reorder cleaning supplies, locker-room products, and towels, using only approved vendors and supply lists. Work with Operations Manager to manage and collaborate on vendor contracts/services including, but not limited to, trash & recycling removal, laundry dryer vent cleaning, washer and dryer servicing, helium tank management, steam + sauna preventative maintenance, radios/walkie-talkies, etc… Work with Operations Manager to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter. Partner with Marketing, Events, and Operations Managers to support event operations and maintain event inventory (tables, chairs, etc.)
Qualifications
Prior housekeeping or janitorial experience
Basic maintenance experience and cleaning machine operation
Positive, can-do attitude with the ability to multi-task in a fast-paced environment
Excellent communication, leadership, coaching, and conflict-resolution skills; strong team player
Time- and project-management skills; able to work under limited supervision
Commitment to exceptional service for members and support for staff
Flexibility to work varied shifts and overtime
Able to lift 50–65 pounds
PREFERENCES
- Bilingual (English and Spanish) preferred
- Experience working in fitness club and knowledge of sports and fitness equipment preferred
- OSHA 10 certification, or willing to get certification within 60 days of hire
- Prior management experience, preferred
- Strong Microsoft Office Suite experience, preferred