Housekeeping Manager

Responsibilities

• Supervise and manage staff in the Hotel Housekeeping department.
• Develop, implement, and manage operational goals.
• Maintain labor costs, meet staffing objectives, and achieve guest satisfaction.
• Create effective and efficient schedules.
• Assist in the budget process for the department and provide recommendations.
• Support, promote, and demonstrate superior customer service.
• Ensure customer service standards are followed by all team members and address issues.
• Achieve department customer service goals.
• Maintain guest rooms in proper repair.
• Manage inventory of all supplies.
• Ensure adequate par level supplies on hand.
• Monitor and make recommendations on all housekeeping related contracts.
• Maintain level of cleanliness in hotel rooms.
• Expedites and oversees special requests from the Front Desk.
• Track and account for linen and supplies daily.
• Report all maintenance problems and protect hotel property.
• Oversee daily cleaning of occupied rooms and preparation for new check-ins.
• Comply with safety and health standards set by OSHA and local Health Department.
• Maintain strict confidentiality in all departmental and company matters.
• Ensure compliance with all regulatory compliance within area of responsibility.

Requirements

• At least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; or four years of related experience; or equivalent combination of experience/education.
• Prior leadership experience required.
• Proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Effective communication skills (verbal, written, and presentation).
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Well organized and have strong communication skills.
• Able to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Supervisory responsibilities include staff development and training programs, rewards and recognition program, evaluating team members, determining staffing and scheduling, and determining work procedures and expediting workflow.
• Must be able to perform the physical job duties of all Housekeeping cast members in times of emergencies.
• Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.

Qualifications

• Must successfully complete Alcohol Awareness Training.
• Must possess a valid driver’s license and have acceptable driving history as determined by Penn Entertainment’s auto insurance carrier.

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Pay

Starting from $45,000 annually, based on experience.

Schedule

Shifts may vary based on business needs.