Housekeeping Manager

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders, and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club, and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

About the role

Reporting to the Director of Housekeeping, you will lead daily housekeeping operations while maintaining Fairmont’s renowned service and cleanliness standards.

Responsibilities

• Consistently deliver professional, friendly, and engaging service to guests and colleagues.
• Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
• Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
• Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
• Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
• Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
• Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
• Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
• Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
• Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
• Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
• Balance operational, administrative, and team priorities effectively in a fast-paced environment.
• Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
• Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
• Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
• Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
• Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
• Foster a culture of accountability, pride, teamwork, and continuous improvement.
• Lead by example and maintain a visible presence on the floor and throughout the operation.
• Perform other duties as assigned by leadership.

Requirements

• At least 1-2 years of previous leadership experience in large Housekeeping or Rooms Division (preferred).
• Computer literate in Microsoft Windows applications (preferred).
• University/College degree in a related discipline (an asset).
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Pay

Salary range: $95,000 to $108,000 annually.