HOUSEKEEPING LEAD, FULL-TIME/NAVY LODGE

Job Summary

Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met.

Responsibilities

• Overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor manager.
• Assists in the training of new associates answering questions regarding changes to policies procedures and pertinent directives.
• Ensures work schedules are adhered to keeping supervisor apprised of work status assignments and advises concerning problem areas.
• Trains and demonstrates proper work methods and procedures for all personnel.
• Affirms the most efficient and economical methods of cleaning and maintaining guest rooms are implemented.
• Ensures required cleaning materials and linen are available.
• Works along with and accomplishes work of the same kind and level as that performed by the associates led.
• Maintains information on housekeeping work performed by room number of occupants departure and arrival dates etc.
• Maintains continuity in the absence of immediate supervisor.
• Greets and welcomes guests upon sight always maintaining outstanding guest relations.
• Conducts daily inspections of rooms housekeeping carts common areas laundry facilities and maintains written documentation of these inspections.
• Ensures privacy and security of guests are maintained at all times.
• Responsible for the security of all items in the storeroom and or assigned storage areas.
• Determines and places orders for cleaning supplies in-room amenities and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
• Ensures equipment is properly maintained stored and accounted for.
• Issues amenities supplies and linen to the Housekeeping Attendants and performs a monthly quarterly inventory as required.
• Handles guest and or staff suggestions and complaints resolving problems in a tactful and diplomatic manner referring difficult and or unusual situations to the supervisor for resolution.
• Regularly performs the full range and scope of housekeeping services including but not limited to cleaning guest rooms public spaces storage areas laundry rooms exterior space etc.
• Uses hand and powered cleaning equipment in connection with performing duties.
• May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar.
• Assists with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours.
• Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.
• Required to obtain proper food handling certifications as applicable.
• Maintains a clean and safe environment.
• Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items.
• Follows all NEXCOM Hospitality Group NHG protocols during daily service activity.
• Performs and inspects laundry operations at the facility.

Qualifications

• High School graduate or equivalent preferred.
• 6 months housekeeping experience.
• Leadership and or training experience.

Skills

• Knowledge of housekeeping procedures and standards.
• Ability to train and lead a team.
• Attention to detail.
• Effective communication skills.
• Basic computer skills.

Benefits

• No benefits provided.

Pay

• Salary range TBD.

Schedule

Full-Time (35 + hours)

Unposting Date

Aug 1, 2026, 1:59:00 PM