HOUSEKEEPING LEAD (FULL-TIME w/BENEFITS) -NAVY INN

Job Summary

Serves as a working leader at a Navy Gateway Inn and Suites and/or Navy Lodge property, responsible for leading and inspecting work of team members in performing housekeeping duties, ensuring program standards are met.

Duties and Responsibilities

• As working leader, is responsible for overseeing and passing on to Housekeeping Attendants information/instructions received from the supervisor/manager.
• Affords assistance in the training of new associates, answers questions regarding changes to policies, procedures and pertinent directives.
• Ensures work schedules are adhered to; keeps supervisor apprised of work status, assignments and advises concerning problem areas.
• Trains and demonstrates proper work methods and procedures for all personnel.
• Ensures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented.
• Ensures required cleaning materials and linen are available.
• Works along with and accomplishes work of the same kind and level as that performed by the associates led.
• Maintains information on housekeeping work performed by room, number of occupants, departure and arrival dates, etc.
• Maintains continuity in the absence of immediate supervisor.
• Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
• Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
• Ensures privacy and security of guests are maintained at all times.
• Responsible for the security of all items in the storeroom and/or assigned storage areas.
• Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
• Ensures equipment is properly maintained, stored, and accounted for.
• Issues amenities, supplies and linen to the Housekeeping Attendants and performs a monthly/quarterly inventory as required.
• Handles guest and/or staff suggestions and complaints; resolves problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor for resolution.
• Regularly performs the full range and scope of housekeeping services, including, but not limited to: cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include, but are not limited to: vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen/towels, etc.
• Uses hand and powered cleaning equipment in connection with performing duties.
• May be responsible for the set-up and breakdown/clean-up of the complimentary “self-service” breakfast bar.
• Affords assistance in preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours.
• Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour.
• Required to obtain proper food handling certifications as applicable.
• Maintains a clean and safe environment.
• Applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items.
• Follows all NEXCOM Hospitality Group NHG protocols during daily service activity.
• Performs and inspects laundry operations at the facility.

Qualifications

• No Experience Required.
• Preferences: High School graduate or equivalent, preferred 6 months housekeeping experience, Leadership and/or training experience.

Skills

• High School graduate or equivalent.
• 6 months housekeeping experience.
• Leadership and/or training experience.

Benefits

• Medical & Dental Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Paid Annual & Sick Leave
• Matching 401K Plan
• Pension Plan

Pay

Not specified

Schedule

Full-Time (35 + hours)