Housekeeping Inspector - Embassy Suites by Hilton Dulles Airport

Responsibilities

• Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, recording housekeeping actions in all areas of the hotel.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by by staff to train and model appropriate guest service standards.
• Achieves goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Conducts routine inspections of housekeeping operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
• Responsible for directing staff performance; take appropriate corrective action as needed to hold team members accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
• Assist with coaching, and development of all team members.
• Assist with required training for department team members and ensuring training records are maintained.
• Analyzes quality issues, identifies training needs and ensures implementation to improve results.
• Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
• Uses expertise to advise and implement changes to housekeeping operations as needed.
• Aid with housekeeping/laundry initiatives and meeting productivity standards at the hotel level.

Requirements

• High school diploma or GED preferred.
• Minimum 1 year housekeeping experience preferred.
• Detail oriented, good communication skills, leadership ability and excellent problem solving skills.
• Excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.
• Able to lift, push, pull up to 75 pounds on a regular basis throughout shift.
• Significant bending required.

Qualifications

• Must adhere to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

Skills

• Attention to detail.
• Good communication skills.
• Leadership ability.
• Excellent problem solving skills.
• Organizational skills.
• Problem-solving skills.

Benefits

• Well-Being Benefits: Health Insurance, Dental & Vision Insurance, Short & Long Term Disability, Long Term Planning: 401(k) Retirement Program, Paid Life Insurance, Tuition Reimbursement, Team Member Programs: Our Big 3 Mission Statement Leaders of the Month/Year, Annual Performance Appraisals and Wage Increase Opportunities, Annual Team Member Banquets, Annual Team Member Engagement Survey, Discounted Room Rates for Team Members, Family and Friends, Complimentary Room Stays, Weekly Payroll.
• Base Pay Range: $19 - $19 an hour.
• Equal Opportunity Employer/Veterans/Disabled.