House Manager

Responsibilities

• Serve as the main representative for the Front of House Department and Goodman Theatre at all assigned performances and events, offering superb customer service to all who enter the building
• Supervise and support the Front of House staff for assigned performances, internal/external rentals and other special events
• Ensure cleanliness and timely maintenance of all Front of House areas prior to patron arrival times, as well at the end of each performance shift
• Maintain the supply of playbills, stuffers, and additional marketing materials for patrons and visitors as designated by the Front of House Director
• Oversee daily distribution/reconciliation of cash banks (bars and gift store) and record-keeping of credit card tips for Front of House staff
• Afford Goodman patrons a superior experience at the theatre
• Assist with routine inventory tracking for the Goodman Theatre Bar areas and Gift Store
• Perform other Front of House and Event support roles as assigned to support the overall FOH operation

Qualifications & Experience

• At least two years of experience working in customer service: ideally in the special events or performing arts fields. Supervisory experience is strongly preferred.
• Ability to communicate and work effectively in a team setting with diplomacy, tact, friendliness, poise, and authority.
• Demonstrated ability to work independently and solve problems critically.
• Experience working with a point-of-sale system (Toast preferred).
• CPR/First Aid certification required (or willingness to obtain if hired)
• Basset Certification required (or willingness to obtain if hired)
• Experience in a union setting beneficial.
• May be required to stand for extended periods of time and be able to lift program boxes and other equipment as needed (approx. 40lbs)
• Can submit availability for no less than 4 shifts (approximately 20-25 hours based on show/event run times) per week. One shift per week must fall on a Saturday or Sunday performance.
• Thrives in a fast-paced environment
• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals.