House Manager

About the role

The House Manager serves as the primary Front-of-House (FOH) lead for all Soraya-presented and rental events held at The Soraya and its venues. The incumbent oversees FOH operations before, during, and after each performance, including preparing the venue for guests, greeting and seating patrons, assisting patrons requiring accommodations, and closing out venues following events. They also complete post-event reports summarizing activities, issues, and resolutions.

Responsibilities

• Acts as the primary on-site contact for campus event partners in the absence of the Director during events.
• Provides lead work direction to FOH hourly pooled staff of approximately 80 individuals, including Ushers, Powered Cart Operators, Lead Ushers, and Senior Lead Ushers, ensuring high levels of service, safety, and professionalism.
• Assists with recruitment, training, and scheduling, and oversees timekeeping processes for staff.
• Responsible for all FOH equipment and ensures FOH staff is properly equipped for all of their job responsibilities, including uniforms, radios, etc.
• Works with other YSNC staff, including Ticket Office, Production, Marketing, and Fundraising, to ensure FOH operations run smoothly for all performances, events, receptions, etc.
• Performs other duties as assigned.

Qualifications

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Knowledge, Skills, & Abilities

• Demonstrates strong customer service and conflict resolution skills, including de-escalation techniques.
• Communicates effectively both verbally and in writing with diverse audiences.
• Works efficiently in a fast-paced, high-pressure environment with competing priorities.
• Buils and maintains collaborative working relationships with staff and stakeholders.
• Applies knowledge of theater operations, safety protocols, and ADA compliance.
• Demonstrates flexibility, sound judgment, and professionalism in all interactions.

Pay, Benefits, & Work Schedule

The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver, and more. Classification: 1499 / Guest Services Sales Prof II / Grade 1. The anticipated HIRING RANGE is $ 4617 – $ 5518 per month, dependent on qualifications and experience. The salary range for this classification is: $4617 - $6727 per month. HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends. This is a Regular position with a one-year probationary period.

General Information

• Applications received through May 8, 2026, will be considered in the initial review and review of applications will continue until the position is filled.
• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.
• Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy.