House Manager

Duties and Responsibilities

• Prepares and closes the front-of-house for performances including turning lights on and off, locking and unlocking doors, distributing radios, verifying and maintaining appropriate quantities of programs and stuffers, and assisting the Director of Operations in duties related to events.
• Ensures cleanliness and safety of theatre by checking seating areas, entrances, egresses, and restrooms and informing Operations Assistants/Custodians if stocking items are needed.
• Manages ushers including sign-in, assigning usher positions, and ensuring ushers have the proper equipment and training for their positions.
• Captivates and coordinates the activities of all front of house volunteers.
• Communicates regularly with the Director of Operations to discuss event specifications, special instructions, and special duties.
• Completes house reports.
• Maintains a presence in the lobby before, during, and after an event to provide complete patron satisfaction including special seating needs, taking tickets, and handling unforeseen or emergency situations in a prompt, courteous fashion.

Knowledge, Skills and Abilities

• Effective communication skills for working with renters, guests, volunteers and staff members.
• Efficient problem-solving skills with the ability to quickly resolve problems in a calm, professional manner.
• Ability to perform a variety of tasks, often changing assignments with short notice.
• Quality customer service skills, thoroughness, and attention to detail.
• Ability to perform moderate lifting (up to 25-50 lbs), standing, bending and kneeling and climb stairs repeatedly throughout the course of performances, as necessary.
• An enjoyment of public interaction and the performing arts is important.

Credentials and Experience

• A High School Diploma or Equivalent.
• Typically, 2+ years of experience working in a public or events facility with customer service responsibilities are needed to have sufficient experience and judgement to perform this role.

Pay

• Base pay for this role is $19/hour.