House Manager

Responsibilities

• Supervise all performances, in coordination with the Assistant House Manager, at The Platform's two stages (the Takeda Theater and the Tempo Stage), and other events in The Platform involving audiences or other guests.
• Hire, train, supervise, and schedule Front of House staff including ushers, coat check staff, merchandise sellers, and volunteers.
• Cookise with Food and Beverage Manager regarding bar operations and concessions during performances to ensure guest satisfaction.
• Liaise with presenting organizations renting spaces, regarding Front of House operations and staffing.
• Create and distribute Front of House reports and follow up as needed with customer service issues or concerns.
• Monitor theater spaces for maintenance issues and follow up as needed.
• Collaborate with box office prior to and during events to ensure a welcoming atmosphere for all patrons.
• Support the Director of Audience Services in financial reconciliations for performances, including providing settlements for venues, artists, and renters.
• Support cross-departmental projects including but not limited to special events, educational and audience engagement initiatives.

Qualifications

• Minimum three years of experience in house management and/or customer service required.
• Supervisor experience and/or team leading and building experience required.
• Prior Box Office experience a bonus, training will be provided otherwise as this position will provide coverage in that department if needed.
• Proficiency in additional languages is a plus; multilingual candidates are encouraged to apply.
• Ability to confidently manage challenging and dynamic situations with the public while maintaining professionalism.
• Ability to work effectively and respectfully with diverse populations in a welcoming manner.
• Discretion in handling confidential information.
• Flexibility to work evenings, weekends, and holidays as needed by event schedules.