Hourly Supervisor, Retail Cafe Operations

Job Responsibilities

Daily Operations
- Support daily operations in a fast-paced, client-facing retail café.
- Maintain standards for customer service, food quality, safety, sanitation, and consistency.
- Monitor service areas, production, staffing needs, and guest experience throughout the shift.
- Make real-time adjustments based on volume, priorities, and business needs.

Union Workforce
- Supervise and support employees in a union environment while following Aramark policies, procedures, and labor guidelines.
- Address employee questions or concerns professionally and consistently.
- Partner with management on staffing, assignments, and operational decisions.
- Promote teamwork, accountability, and clear communication.

Quality Assurance & Service Standards

Conduct regular quality checks for food, service areas, presentation, cleanliness, and safety.
- Audit service and quality throughout the day and follow up quickly.
- Identify and correct gaps in service, production, sanitation, or guest experience.
- Follow tracking procedures, checklists, and operational standards.

Staff Support, Training & Performance Coaching

Support training that builds skills, morale, and performance.
- Reinforce expectations around attendance, timekeeping, service standards, safety, and job performance.
- Assist with performance conversations and annual review preparation as needed.

Labor, Cost & Inventory Awareness

Support staffing levels to help control labor costs while maintaining service.
- Monitor productivity, overtime awareness, and shift coverage.
- Help control production, supply, and inventory costs by following standards.
- Communicate staffing or supply concerns before they impact service.

Qualifications

Must have 3-5 years of relevant experience.
- Current Certifications as needed.

The Ideal Candidate
- Leads from the floor, not the sidelines.
- Notices issues early and takes action before they become bigger problems.
- Balances people, service, quality, and business needs.
- Understands that strong operations come from consistency, communication, teamwork, and accountability.

What We're Looking For

Experience in food service, retail café, hospitality, or customer-facing operations.
- Prior supervisory, lead, or team leadership experience preferred.
- Comfort working in a union environment or willingness to learn.
- Strong customer service, communication, judgment, and problem-solving skills.
- Ability to coach, redirect, and support staff respectfully.
- Strong attention to detail around quality, safety, sanitation, and service.
- Ability to follow procedures and maintain operational discipline.
- Bilingual skills are a plus.

Compensation

COMPENSATION: The hourly rate for this position is $20.88 to $29.38. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.

Benefits

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.