Hourly Manager / Shift Leader

About the role

As a manager at Cici's Pizza, you will be the heartbeat of the restaurant, leading a team and creating experiences that keep families coming back. You'll work in a fast-paced, high-energy environment focused on delivering quality food and positive guest experiences.

What You’ll Be Rockin’ Every Day

• Lead Like a Pro: Recruit, train, and inspire a top-tier team of kitchen heroes, buffet ninjas, and guest service champs. Set the tone, set the pace, and set your team up to win!
• Own the Guest Experience: Deliver the kind of “WOW!” moments that make guests smile, post selfies, and bring their friends next time. Keep it clean, friendly, and full of positive vibes.
• Run a Tight (and Tasty) Ship: Stick to Cicis’ gold standards in food prep, presentation, and service. Keep everything from the crust to the salad bar on-point, every shift.
• Keep It Safe & Fresh: Lead with food safety excellence — because nothing ruins a party like poor sanitation. Follow Georgia Health Department regs and Cici's food handling rules like a boss.
• Buffet Brilliance: Manage the buffet like a culinary conductor — ensuring fresh pies, colorful salads, and sweet treats are always ready and looking irresistible.
• Smart Scheduling & Labor Control: Build efficient schedules that keep operations flowing and labor costs in check — all while staying in tune with Georgia labor laws.
• Master Inventory & Minimize Waste: Keep the kitchen stocked (but never overstocked). Control food and supply costs like a pro.
• Crush the Numbers: Track sales, labor, food costs, and more. Analyze reports. Hit targets. Make decisions that move the needle.
• Be the Face of Cicis in the Community: Host school spirit nights, fundraisers, and community events that get people in the door and talking about Cicis!
• Build a Rockstar Team: Train, coach, and grow your team into hospitality pros and future leaders.
• Keep It Spotless: Oversee the cleanliness and upkeep of the restaurant, game room, restrooms, and kitchen. If something’s broken, you’re on it.
• Own Vendor Relations: Ensure timely deliveries, resolve issues, and build strong partnerships with vendors.

What You Bring to the Table

• Leadership Firepower: You inspire, coach, and energize everyone around you.
• Guest Obsessed: Hospitality is your superpower.
• Operations Know-How: You’ve done it all — from prepping pizza to running shifts.
• Financial Smarts: Budgets, KPIs, P&Ls — you speak the language of results.
• Safety-First Mentality: You know the rules and enforce them.
• Clear Communicator: You talk the talk and walk the walk — with staff, guests, and upper management.
• Multi-Tasking Machine: You juggle priorities like a pro in a fast-paced, high-volume environment.
• Tech-Savvy: You’re confident with POS systems, scheduling software, and reporting tools.
• Community Connector: You love being involved and know how to bring people together.

Requirements

• High school diploma or equivalent
• 1-2 years of restaurant leadership experience preferred
• Basic skills in Microsoft Word & Excel
• Valid state-issued driver’s license and reliable transportation
• Ability to travel to nearby locations if needed
• Current auto insurance
• Must pass a background check
• ServSafe or state food safety certification (or willingness to get certified)

Benefits

• Endless opportunities for growth and leadership development
• Be part of a brand that’s loved by communities across the country
• Unlimited pizza