Shift Managers

About the role

A McDonald’s Certified Swing Manager is a trained and certified leader responsible for overseeing daily restaurant operations during assigned shifts. This role ensures the restaurant operates safely, efficiently, and in full alignment with McDonald’s brand standards, with a strong focus on Quality, Service, and Cleanliness.

The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside. They monitor speed of service, order accuracy, food quality, and hospitality to ensure every guest receives fast, friendly, and accurate service.

Responsibilities

• Oversee daily restaurant operations during assigned shifts, ensuring alignment with McDonald’s brand standards.
• Lead the shift team by directing crew members, assigning positions, and managing floor operations.
• Monitor speed of service, order accuracy, food quality, and hospitality across all service channels (drive-thru, front counter, kiosk, mobile order, and curbside).
• Enforce food safety procedures, including proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Conduct travel paths and ensure critical control points are followed; take immediate corrective action when standards are not met.
• Manage labor deployment to support sales volume while controlling costs, monitor waste, and complete product counts as required.
• Protect company assets by following cash-handling and security procedures.
• Train and coach crew members on procedures, service behaviors, and brand standards; provide real-time feedback and address performance gaps constructively.
• Foster a positive work environment that promotes teamwork, accountability, and respect.
• Communicate effectively with the General Manager and leadership team regarding shift performance, staffing needs, equipment issues, and customer concerns.
• Document incidents, resolve guest complaints professionally, and ensure follow-up when needed.

Skills

• Leadership and team development
• Operational compliance and food safety enforcement
• Financial stewardship (labor management, cost control, waste reduction)
• Effective communication and problem-solving
• Customer service and hospitality