Hotel Self Parking Lot Auditor - Houston, TX

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the Role

The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

The primary objective is to deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations.

Responsibilities

• Ticketing & Payments: Issue tickets, handle payments accurately, and track money and paperwork responsibly.
• Reporting & Documentation: Complete shift logs, track tickets and revenue, and document parking activity.
• Administrative Support: Label keys, record vehicle details, and maintain organized records of parked cars.
• Security & Compliance: Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
• Lot Maintenance: Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
• Customer Service: Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
• Teamwork & Communication: Use radios appropriately, stay in contact with the team, and support a positive work environment.
• Professionalism & Attendance: Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude.
• Additional Duties: Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs.

Requirements

• A high school diploma or GED is required.
• Previous customer service experience is preferred, but a positive, helpful attitude is essential.
• A valid driver’s license and reliable transportation are required.
• Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
• Successful completion of a background check is required and must be maintained throughout employment.
• Must be able to stand, walk, and lift up to 50 pounds for extended periods.
• Comfortable working indoors and outdoors in various weather conditions.
• Clean, professional appearance and adherence to uniform and grooming standards are required.
• Schedule flexibility is essential, as shifts may include nights, weekends, and holidays.

Skills

• Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor.
• Skilled in managing guest interactions with patience, empathy, and close attention to detail.
• Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience.
• May need to use a personal cell phone for work-related communications or to access mobile apps (reimbursement will follow company policy when applicable).

Benefits

• Health Benefits – Medical, vision, and dental insurance
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Belleview University
• Nationwide discounts through Perks at Work

Pay

Hourly base rate (rates can vary by market). Overtime pay is provided for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws.

Schedule

Full-time and part-time positions available. Shifts may include nights, weekends, and holidays. Schedule flexibility is essential.

Employment with PMC is at-will, meaning either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws.