Hotel Sales and Rooms Coordinator

Key Responsibilities

• Cook up group room blocks, reservations, and rooming lists for corporate clients and all group blocks.
• Support the sales and catering team with contracts, proposals, booking details, and client follow-up.
• Maintain accurate reservation and client records in the property management and sales systems.
• Communicate room availability, special requests, and VIP accommodations with front desk.
• Monitor room inventory and assist with maximizing occupancy and revenue opportunities.
• Aid in preparing sales reports, occupancy forecasts, and event documentation.
• Respond to guest and client inquiries regarding reservations, room availability, and hotel services.
• Ensure group arrivals, departures, and special accommodations are coordinated efficiently.
• Process reservations, changes/cancellations, and billing information accurately.
• Provide excellent customer service to guests, clients, and internal departments.
• Assist with site tours, event preparation, and sales administrative tasks as needed.

Qualifications

• A high school diploma or equivalent is required.
• Previous hotel, hospitality, reservations, or sales coordination experience is required.
• Strong organizational, multitasking, and communication skills are essential.
• Excellent customer service and relationship-building abilities are necessary.
• Proficiency with hotel property management systems (PMS) and Microsoft Office is required.
• The ability to work in a fast-paced environment and manage multiple priorities is important.
• Flexible schedule availability, including occasional evenings or weekends if required, is preferred.

Preferred Skills

• Experience with systems such as Opera and Delphi or other sales booking systems is preferred.
• Knowledge of hotel sales processes, group bookings, and revenue management is preferred.
• A strong attention to detail and problem-solving abilities are preferred.
• Professional communication and administrative skills are preferred.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Occasional lifting of light office or event materials.

Work Environment

• Professional hotel and hospitality setting.
• Frequent interaction with guests, clients, vendors, and hotel staff.

Compensation & Benefits

• Competitive salary or hourly pay.
• Holiday Inn Independence provides hotel and travel discounts.
• Health and wellness benefits are offered.
• Paid vacation is available.
• Opportunities for career growth in hospitality sales and operations are provided.

Requirements

• Previous hotel sales or reservation experience is mandatory.
• Knowledge of Opera and Delphi or other sales booking system is mandatory.