Hotel Manager (Harrah's LV)

Responsibilities

• Supervise the Front Desk and VIP employees; interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline and termination as appropriate.
• Develop Standard Operating Procedures which govern the daily operations of the guest service area.
• Supervise for compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
• Cook up and coordinate with internal departments and external partners to enhance the guest experience and support business goals.
• Coordinate and supervise the activities and foster good relations with event coordinators, meeting planners, on-site contacts, travel organizations, limo services, etc., to provide the maximum level of quality service.
• Assist the Sales and Marketing Departments in attracting and retaining customers by providing customers top quality customer service.
• Provide information and assist employees in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.
• Maintain a knowledge of emergency procedures including guest related responsibilities and evacuation procedures.
• Perform special projects and other responsibilities as assigned.
• Participate in task forces and committees as requested.
• Perform other tasks as assigned by the Hotel Operations Manager.

Qualifications

• One to two years of post-secondary education preferred.
• One to two years of related hotel, guest services, Front Desk, VIP Services, or supervisory experience.
• Knowledge of hotel operations, guest services, Front Office procedures, and hospitality standards.
• Strong leadership, coaching, communication, and customer service skills.
• Ability to develop and enforce SOPs, analyze information, and make sound business decisions.
• Proficient in handling multiple priorities and resolving guest and employee concerns.

Additional Requirements

• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods throughout a shift.
• Ability to speak, read, write, and understand English.
• Ability to work in a fast-paced environment and manage multiple tasks under deadlines.
• Ability to respond effectively to guest and employee needs, visual and auditory cues, and changing priorities.
• Ability to operate standard office equipment and possess the manual dexterity required to use office equipment and technology.
• Ability to work independently and move throughout the property as needed.
• Ability to lift and carry up to 10 pounds and perform activities such as bending, kneeling, crouching, and twisting.
• Ability to tolerate environments where secondhand smoke may be present.
• Ability to maintain regular and reliable attendance.