Hotel Group Sales Manager | The Whitehall Houston

JOB DUTIES AND RESPONSIBILITIES

• Build and cultivate strong client relationships, secure and negotiate group business across social, association, and corporate markets, and drive revenue for The Whitehall Houston and its independent brand.
• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience.
• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions.
• Provides advice to clients on all aspects of hotel facilities and services when proposing and contacting groups and events.
• Establishes client base of organizations, associations, and corporate businesses through direct sales efforts to secure business for the hotel.
• Negotiates food and beverage, function space, room rates, and hotel services that meet or exceed hotel revenue goals.
• Achieve all predetermined sales goals for revenue and sales activity.
• Negotiate contracts according to company standards.
• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented.
• Credits tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Provide prompt and accurate responses to all client requests for proposals and information.
• Consistently meet or exceed sales goals including predetermined revenue and sales activity.
• Maintains awareness of local competitors and compares their operations with his/her operation.
• Completes daily/weekly/monthly reports as directed by the DOS/GM.
• Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process.
• Perform various other duties as assigned to meet business objectives.

EDUCATION AND EXPERIENCE

• Minimum of High School education, post-high school education preferred.
• Minimum of two (2) years in hotel service role or sales experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Outgoing personality.
• Always maintains a professional image through appearance and dress.
• Clear, concise written and verbal communication skills.
• Demonstrate ability to achieve sales goals.
• Proactive sales approach; assertive and fast paced, driven to succeed.
• Excellent time management skills.
• Understand need time strategy as developed by Revenue Management.
• Must have flexible work hours that may include evenings, weekends, and holidays.