Hotel General Manager - The Mill

About The Role

We are seeking an exceptional General Manager to lead the pre-opening, launch, and ongoing operation of The Mill, Bamford Collection's next exciting luxury opening in the Cotswolds. This flagship destination will combine a luxury hotel, private members' club, and exceptional hospitality experiences for both members and the public. You will lead the pre-opening programme, recruit and inspire high-performing teams, and shape an outstanding guest experience across accommodation, dining, and membership.

Responsibilities

• Lead the successful pre-opening and launch of The Mill, creating a destination that reflects the Bamford Collection's purpose of conscious living and exceptional hospitality.
• Oversee project planning, recruitment, onboarding and training, embedding a culture where colleagues feel empowered to deliver outstanding experiences.
• Collaborate with internal and external stakeholders to deliver a seamless opening and an inspiring membership proposition.

Leadership & Culture

• Recruit, lead and develop high-performing teams, fostering an inclusive culture where colleagues are encouraged to bring their authentic selves, take ownership and continually grow.
• Inspire collaboration, accountability and a shared commitment to excellence across all departments.

Operations & Guest Experience

• Provide strategic leadership across the hotel, members' club, accommodation, food and beverage operations, ensuring every guest and member enjoys warm, intuitive and personalised service.
• Champion continuous improvement, encouraging teams to anticipate guest needs and consistently exceed expectations.

Food & Beverage

• Lead an exceptional food and beverage offering that celebrates seasonal ingredients, provenance, craftsmanship and sustainable luxury.
• Drive innovation, quality and commercial performance while delivering memorable dining experiences that reflect the Bamford Collection's values.

Commercial & Brand Leadership

• Hold full P&L accountability, driving sustainable commercial performance and operational excellence.
• Build strong relationships across the Bamford Collection and act as an ambassador for The Mill, developing partnerships that strengthen the brand and enhance the guest experience.

Compliance & Operational Excellence

• Lead with integrity, ensuring the highest standards of health, safety, compliance and responsible business practices.
• Foster a culture of continuous improvement, creating a safe, supportive environment where colleagues and guests can thrive.

Skills

• Proven senior leadership experience within a luxury hospitality environment, such as a five-star hotel, private members' club or fine dining destination.
• Strong track record of delivering exceptional guest experiences across accommodation, food and beverage, and multi-outlet operations.
• Commercially astute with experience managing full P&L responsibility, driving revenue growth, profitability and operational excellence.
• Proven success leading pre-opening projects, including operational planning, recruitment, team development and launch.
• Inspirational leader with experience building, developing and retaining high-performing teams.
• Strong stakeholder management and communication skills, with the ability to build trusted relationships and represent a premium luxury brand.
• Passion for creating memorable guest experiences, maintaining exceptional standards and driving continuous improvement.

Personal Attributes

• An inspiring, values-led leader with a passion for luxury hospitality and outstanding service.
• Commercially minded, resilient and calm under pressure, with the ability to balance strategic thinking and operational excellence.
• Collaborative, authentic and emotionally intelligent, building strong relationships across teams and stakeholders.
• Detail-oriented, innovative and committed to delivering exceptional experiences while championing the Bamford Collection's purpose of conscious living and wellbeing.

Bamford Collection Discounts

We offer a range of discounts on our retail, wellness, and hospitality experiences from day one.

EV Car Scheme (subject to criteria)

The EV Car Scheme is available subject to criteria.

Volunteering Days

Employees are offered one paid day per year to volunteer with a charity of their choice.

Private Medical

We offer subsidised private medical insurance through Bupa.

Pension Scheme

We offer a pension scheme where employees can pay up to 9% of their salary into their pension each month; we contribute up to 4.5%.

Life Assurance

We offer life assurance cover, equivalent to up to a year of your annual salary.

Mental Health Support

Our Employee Assistance Programme provides 24-hour support, seven days a week.