Hotel General Manager

Job Responsibilities

• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance, reward, and discipline associates.
• Address complaints and resolve problems.
• Direct, train, and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures.
• Maintain positive business relationships with guests, vendors, and external partners.
• Represent the hotel at community organization meetings.
• Conduct regular physical inspections to ensure all standards of excellence are being met.
• Answer inquiries pertaining to hotel policies and services.
• Manage hotel budget to meet and/or exceed financial and budgetary goals.
• Facilitate and maintain ongoing communication and collaboration with all associates.
• Perform administrative tasks such as maintaining an accurate inventory of supplies, processing hotel payroll, and handling accounting and purchasing functions.
• Maintain up-to-date records and files.
• Provide information pertaining to hours and available services of the hotel, i.e., restaurant, lounge, room service.
• Ensure the cleanliness of all areas of the hotel.

Job Requirements

• 3 to 5 years’ experience in guest services, front desk, housekeeping, management operations, or related professional area.
• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.

Benefits

• Excellent compensation packages, which may vary depending on location.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at our locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.