Hotel General Manager

Responsibilities

• Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator.
• Hold officers and crew accountable to American Cruise Lines’ standards.
• Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Assess the management team and provide immediate corrective feedback.
• Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up.
• Identify and resolve problems immediately and request home office support as needed.
• Ability to speak and present in front of all guests in person using a microphone.
• Manage food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery.
• Ensure Chefs are following approved menus and recipes.
• Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline.
• Lead and direct ship officers in achieving weekly sales goals.
• Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
• Manage shipboard business transactions, accounting, timecards, and home office reporting.
• Oversee all hotel and food inventories.
• Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely.
• Create positive crew experiences.
• Cooking and bartending duties as needed with other management personnel.

Qualifications

• 3+ years of hotel or food and beverage management experience.
• Bachelor’s degree in business or hospitality management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Willing to live and work aboard the ship.
• Optimism and a hardworking drive to succeed.
• Cruise industry experience not required.
• Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing.
• Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing.
• Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time.
• Transportation Worker Identification Credential (TWIC).

Work Schedule

• 7 Days per week while onboard the ship.
• 6-8 weeks working onboard / 1-2 weeks off.

Compensation and Benefits

• Competitive daily rate.
• Health, dental, vision, and 401(k) with match.
• Continuous growth in the company.

Covered Expenses

• Travel, room and board, uniforms, and training provided by American Cruise Lines.

Applicant Acknowledgment

By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.