Hotel Front Desk Supervisor (Renaissance Reno Downtown Hotel & Spa)

About the role

Renaissance Reno Downtown Hotel & Spa (Schulte Hospitality Group) seeks a dynamic, service‑oriented Front Office Supervisor. SHG’s mission is to exude hospitality, be respectful and authentic, prioritize the needs of internal and external stakeholders, and continuously strive to make a positive impact. The company offers a rewarding, fun, flexible work environment with exciting perks and a robust benefit package.

Responsibilities

• Provide the highest quality of service to the guest at all times.
• Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of the department.
• Assist in training new associates and cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale.
• Treat people with respect.
• Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Assist Emergency Response Team as necessary.
• Know location and use of fire extinguishers.
• Monitor daily status of rooms, rates, discount rates and packages.
• Maintain current list of available rooms for walk‑in situations.
• Coordinate blocking of rooms.
• Check printed registration cards against information on arrival report and rectify any discrepancies.
• Ensure prompt and courteous service to guests.
• Pre‑register guests according to standards.
• Complete and monitor employee schedule.
• Monitor VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keep track of rooms to ensure accurate status and readiness for check‑in.
• Hire, coach and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act.
• Promote a harassment‑free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Requirements

• In‑depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Qualifications

• Ability to multi‑task.
• Team player.
• Ability to exceed expectations of guests.

Benefits

• Work today, get paid today – Daily Pay.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401k plan with company match.
• Paid parental leave.
• Paid time off (PTO) – available for eligible associates per company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

Pay

$19.00 per hour.