Hotel Front Desk Supervisor

About the role

Punctuality is a MUST!

Responsibilities

• Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel’s brand standards.
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
• Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
• Assist in training new employees and fostering a collaborative, motivated team environment.
• Request, organize, and deliver special amenities to guests.
• Organize in-room decor for guests to celebrate special occasions.
• Monitor daily front office operations, including managing shift schedules, cash handling, and ensuring accuracy in billing and room assignments.
• Assist in answering phones in PBX.
• Assist in rooms control desk.
• Assist in room reservations.
• Assist bell services and baggage storage.
• Support management in implementing new processes and technology enhancements to improve front desk efficiency.
• Other duties as assigned.

Requirements

• Minimum 2 years of experience in front desk operations within the hospitality industry.
• Previous supervisory or leadership experience preferred.
• Familiarity with hotel property management systems and reservation platforms.
• Proven track record of delivering excellent customer service and managing guest relations.

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor’s degree in Hospitality Management or related field preferred but not required.

Skills

• Strong leadership and team-building skills with a hands-on approach.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational skills and multitasking capability.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in front office systems (PMS) and basic office software.
• A genuine passion for hospitality and creating memorable guest experiences.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time

Pay

$19 per hour

Schedule

Successful completion of a background check is required prior to employment.